Top Customer Success Jobs in Birmingham, AL
The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.
The Accounting Success Manager at FloQast is responsible for enhancing customer satisfaction and engagement, managing training and education, building relationships with clients, analyzing metrics, and driving account growth through strategic guidance and solutions. The role requires strong communication skills and the ability to handle multiple projects while providing technical support and advocating for customer needs.
The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.
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The Customer Support Associate provides focused assistance, handles inquiries via calls, chats, and emails, collaborates with the team to enhance customer experience, identifies pain points, advocates for customers, and proactively seeks process improvements.
The Learning and Development Content Management Specialist will develop and maintain content for training curriculum and job aids for the Operations team. Responsibilities include responding to content requests, collaborating with subject matter experts, auditing knowledge bases, and consulting with leadership on content solutions.
Optimizing campaigns to meet CPA/CPC/ROI goals, monitoring and QA of live campaigns, analyzing large datasets for insights, providing actionable recommendations, supporting technical and non-technical client issues, communicating with account managers, joining pre-sale calls, and more.
As a DEI Specialist at Affirm, you will drive and manage projects that support the company's diversity, equity, and inclusion strategy. Key responsibilities include project management, vendor oversight, data analysis, and collaboration with various teams to set DEI goals. You will also manage communication and support administrative tasks for DEI programs, ensuring all projects stay aligned with organizational objectives.
As a Dealer Success Specialist, you will build relationships with automotive dealers to help them succeed with Edmunds' services. You will support onboarding processes, monitor dealer performance, and address customer issues while documenting activities in Salesforce.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
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