Top Customer Success Jobs in Baltimore, MD

As a Customer Success Engineer at Decodable, you will ensure customer satisfaction with the platform, providing technical support and guiding users through onboarding. You'll advocate for customers internally, help identify new use cases, and manage customer feedback to enhance the product.

The Customer Success Manager will enhance customer success by leveraging geospatial technical skills, managing key accounts, driving customer onboarding, and ensuring product adoption while maintaining regular communication with stakeholders.

As a Benefits Advisor II at Mitratech, you will provide guidance on health, welfare, and retirement benefits to U.S.-based businesses. Responsibilities include consulting with customers, researching compliance implications, and enhancing the overall customer experience through collaboration and mentorship initiatives.

The Renewals Specialist at Rithum will manage the renewal process for customer contracts, collaborate with Customer Success and Account Executives, and ensure a smooth transition for customers. Responsibilities include managing renewals, negotiating contracts, creating proposals, and maintaining forecasts, all with a focus on customer experience and revenue retention.

The FedRAMP Authorization Specialist will lead compliance efforts for the Game Warden platform, orchestrating FedRAMP processes and collaborating with various departments. The role includes generating monitoring artifacts, interpreting security controls, conducting training sessions, and guiding clients through the authorization process.

As a Customer Support Engineer, you will resolve customer issues, perform root cause analysis, report bugs, and work with cross-functional teams to enhance customer satisfaction and platform efficiency. You will utilize debugging skills to troubleshoot issues and gather customer feedback for product improvements.

As a Customer Experience Associate, you will manage daily outreach to members through phone, text, and email, driving enrollment and program participation. You are expected to handle a high volume of calls and maintain a high customer satisfaction score while providing empathetic communication and support.