Zone Profit Protection Manager

PURPOSE

To maximise profitability in the business by protecting all company assets which includes personnel, buildings, stock, and costs.

To ensure all core department values are upheld by all personnel within the team.

RESPONSIBLE TO

Territory Profit Protection Manager

KEY RESPONSIBILITIES

• To maintain a highly visible role in your designated area.

• To maintain an up to date knowledge of local priority criminal offenders.

• To attend local crime briefings and partnership meetings in order to gather intelligence.

• To be vigilant at all times on the shop floor observing any instances of theft or suspected theft howsoever caused.

• To challenge shoplifters in line with the correct company procedures.

• To ensure your company issued Radio is charged and in use at all times. This radio must be used to book on and off duty with. Radio etiquette must be followed at all times.

• To ensure your company issued SOS button is charged and on your person at all times during your tour of duty.

• To maintain an up to date knowledge of company CCTV systems and how to operate it.

• To obtain photographic stills of offenders either through CCTV or preferably with a company issued IPad and circulate to any surrounding stores and crime partnerships as required. Any data must be shared in line with GDPR.

• To conduct Security Checklists regularly and provide feedback to the managers with an emphasis on how compliance correlates to loss.

• To support and train managers and other store personnel on security related issues and give training and guidance as necessary.

• To ensure the adequate protection of company property which includes buildings and stock and make any recommendations considered appropriate to the Company.

• To maintain an up to date knowledge of relative Criminal Law and HR guidelines and procedures to ensure accuracy and efficiency in role.

• To ensure Profit Protection related branch administration is properly completed and filed in the stores.

• To ensure stores are compliant with Company Procedures and ensure feedback is given where necessary.

• To attend courts or tribunals as required and prepare written statements and reports as necessary.

• To ensure incidents of workplace violence are attended as soon as is practicable within 24 hours after the incident. To ensure appropriate advice is given to the staff involved and efforts are made to detect the offenders responsible.

• To both install and assist with the installation of covert/overt CCTV systems as required.

• To ensure all security related equipment supplied to yourself and to stores are carefully maintained and utilised to the full.

• To prioritise workload, ensuring that all reports and investigations are completed within the deadlines set.

• To liaise with outside Investigation Agencies including the Police as necessary.

• To ensure Crime Partnerships, BIDs and shared security services are utilised and deliver value for money.

• To operate total discretion and confidentiality in respect of all duties performed and information gained during the course of your employment.

• To complete any other ad hoc tasks as set by the Territory Profit Protection Manager.