The impact you will have
The Business Technology team is a group of passionate engineers and product professionals dedicated to delivering seamless internal solutions that empower teams to do their best work. Our mission is to streamline internal processes, reduce friction, and maximize the value of our technology ecosystem—including Zendesk—so teams can operate with efficiency and scale effortlessly. As part of our commitment to scalability, resilience, and performance, we aim to optimize and expand our Business Technology landscape. This includes managing and enhancing our internal applications—including Zendesk—developing new integrations, and ensuring seamless interoperability between critical systems. By doing so, we support the company's rapid growth and enable teams to work more effectively.
On a daily basis, you will
- Own and optimize the Zendesk platform, ensuring seamless performance and alignment with business needs.
- Serve as the primary point of contact for all Zendesk-related stakeholders, including Customer Support, IT, and Business Technology teams.
- Customize and maintain Zendesk settings, including triggers, automations, workflows, and integrations with CRM and communication tools.
- Conduct regular audits to assess platform efficiency, identify improvement areas, and lead implementation projects.
- Develop and manage a comprehensive knowledge base within Zendesk for both internal and external users.
- Analyze Zendesk performance metrics, generate insightful reports, and recommend data-driven improvements to enhance customer support efficiency.
- Lead internal training sessions to ensure stakeholders maximize Zendesk's capabilities and adhere to best practices.
- Collaborate with IT and Customer Support teams to troubleshoot issues, enhance user experience, and drive continuous improvements.
- Stay up to date with Zendesk updates, new features, and industry best practices to continuously enhance our platform.
The technical skills you will demonstrate
- Proven experience as a Zendesk Administrator, with expertise in configuring and customizing Zendesk settings and workflows.
- Strong technical proficiency in software integrations, mainly using APIs, webhooks, and CRM systems.
- Ability to troubleshoot and resolve complex technical issues related to Zendesk and integrated systems.
- Experience managing Zendesk security, user permissions, and compliance settings.
- Strong data analysis skills, with experience leveraging Zendesk metrics to drive operational improvements.
- Proactive in identifying workflow inefficiencies and implementing solutions to enhance platform performance.
- Ability to conduct thorough requirements analysis and translate business needs into technical solutions.
The soft skills you will demonstrate
- Exceptional stakeholder management skills, with the ability to work across teams (IT, Customer Support, Business Technology).
- Experience in training and coaching internal teams to maximize Zendesk's capabilities.
- Highly autonomous with a pragmatic, can-do attitude and a focus on execution.
- Comfortable with change and complexity , demonstrating adaptability in a fast-paced environment.
- Strong project ownership mindset—capable of leading initiatives from conception to completion.
- Zendesk Certificates are a plus (e.g. Zendesk Support Administrator Expert Exam)
- Valuing “done” over “perfect”.
Top Skills
What the Team is Saying
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What We Do
Software-driven digital innovation is essential for competing in today's market, and the foundation of this innovation is code. However, there are widespread cracks in this foundation – lines of bad, insecure, and poorly written code – that manifests into tech debt, security incidents, and availability issues. With Sonar, developers and organizations are empowered to create quality, secure code confidently, whether written by humans or generated with AI.
The Sonar solution, SonarQube, helps prevent code quality and security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it—your internal team or genAI—resulting in more secure, reliable, and maintainable software.
At Sonar, we are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do.
Rooted in the open-source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.
Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Annecy, France; Bochum, Germany, London, England; and Singapore. The company is rapidly growing with over 600 employees!
Join us in our mission to solve the trillion-dollar challenge of bad code!
Why Work With Us
We are a product-first company, all while maintaining a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.
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Sonar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Sonar, we require employees to come into the office 3 days/week.
