Yardi Support Specialist

Job Description

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

EA RESIG LLC is seeking a Yardi Support Specialist. The team is responsible for the development, maintenance and support of the accounting and investment management real estate fund accounting applications. Reporting to the EA RESIG Solutions Manager, the position is responsible for providing support to users of Yardi’s Investment management platform, focused heavily on partnership accounting for real estate funds.

The ideal candidate will have Yardi experience with a strong customer-oriented service approach.  The ability to multi-task, pivoting quickly between priorities, while communicating to internal clients, managers, and peers is essential.  The candidate is a natural problem solver, capable of examining an issue from different perspectives and communicating clear solutions back to business teams.  They excel in fast-paced environments and learn how to identify opportunities for improvement.  They bring a can-do attitude to the team and tackle tasks head on, looking for opportunities to assist teams and create efficiencies.

What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top “Places to Work” awards

  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

  • We understand that embracing our differences is what unites us as a team and strengthens our foundation

  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

  • Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts

What Work You Will be Responsible For:

• Triage issues according to priority and impact of issue.

• Research issues, consulting in-house knowledge tools and resources.

• Respond to user requests with clear, concise solutions and directions for implementation.

• Continue to build out internal knowledge base.

• Monitor support queue to ensure all requests have been addressed according to service level requirements.

• Enhance support processes to improve response times and ability to harvest meaningful metrics.

• Develop relationships with internal teams and resources to enlist their assistance when needed.

• Keep abreast of Yardi application technical enhancements and new functionality

• Assist with client and fund onboarding tasks.

• Participate in special projects.

Basic Qualifications:

• Candidates must have a minimum of a bachelor’s degree or equivalent work experience

• 1 - 2 years of experience with Yardi Voyager

• Experience working with 3rd party vendor applications and interfaces

• Ability to work under tight deadlines and with competing priorities with a high attention to detail

• A collaborative team player that is capable of also working independently with minimal guidance

• Excellent written and verbal communication skills and strong organizational skills

• Demonstrated proficiency in interpersonal and communication skills

We strongly believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, EisnerAmper is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or protected veteran status, citizenship, or other protected characteristics under federal, state, or local law.

About our EA RESIG Team:

For more than 20 years, the EA RESIG team has focused on working with medium- to large-sized funds across every asset class in the real estate world. It’s by fully immersing ourselves in this one area that we’re able to both create opportunities for our employees to thrive in the industry and provide the most innovative advisory solutions to our clients.

We pride ourselves in fostering an environment based on both continuing education and enabling employees to take on new responsibilities and become business leaders. By keeping these elements at the forefront of our work each day, EA RESIG employees are empowered to grow as professionals and advance in their careers.

As the second-largest real estate private fund administrator, we offer a full suite of financial products to our clients, from general accounting and tax planning to outsourced services and investor relations. Between our scope of services and culture of always learning, EA RESIG employees not only see the entire lifecycle of our clients but serve as strategic partners as they grow.

About EisnerAmper:

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

About EisnerAmper India:

EisnerAmper (India) Consultants Pvt. Ltd. (“EA India”) is a subsidiary of Eisner Advisory Group LLC (“EA Group”), which practices in an alternative practice structure with EisnerAmper LLP.  EA India employees provide advisory services to clients of EA Group and audit services to clients of Eisner Amper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP.  EA India employees also provide operational services to EA Group and EisnerAmper LLP.  The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees.  All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP. 

EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has expanded to include offices in Bangalore and Hyderabad. We are a culturally diverse pool of over 900 professionals supporting our global clientele from a range of startups to Fortune 500 entities.

Mumbai