Yardi Support Analyst

SUMMARY OF RESPONSIBILITIES

The Yardi Support Analyst provides Yardi support services to ensure the software systems are functioning properly. The analyst will interact with associates at the corporate and property operations level to provide support for Yardi reporting needs.

ESSENTIAL DUTIES

· Set up databases, create account trees, create rollup rules, create custom reports, create entity structures.

· Assist with the roll out of Yardi products and system plug-ins throughout the company.

· Conduct Yardi training for both new and current employees based on the employee’s area of responsibility.

· Deliver key help desk support to on-site and corporate employees for all Yardi related issues.

· Manage user administration: user account maintenance, security role and permissions, password resets, etc.

· Create set ups for new properties.

· Create, develop, and prepare user-friendly training materials.

· Create and maintain custom reports.

· Provide system updates to users.

· Conduct system audits on a regular basis.

· Identify systems improvement, continued functionality of systems and innovative solutions for the organization and make recommendations to management for implementation.

· Act as Project Manager for systems implementations when necessary.

· Document processes and procedures related to software solutions utilized by the field are in line with company policies.

· This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

· Primarily working indoors, office environment.

· May sit for several hours at a time.

· Prolonged exposure to computer screens.

· Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

· High School Diploma or equivalent

· High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

· Knowledge of Yardi systems including but not limited to Property Management, Maintenance, RentCafe, PayScan, etc.

· Knowledge of Structure Querying Language (SQL)

· Experience with Extract, Transform, and Load (ETL) functionality

PREFERRED EDUCATION AND EXPERIENCE

· Bachelor’s degree in Computer Science or related field

· Familiarity with accounting terms and processes knowledge

· Experience working in property management, real estate or similar industry

· Experience working in a fast pace, high-growth company

REQUIRED KNOWLEDGE

· Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

· Troubleshooting — Determining causes of operating errors and deciding what to do about it.

· Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Time Management — Managing one's own time and the time of others.

· Speaking — Talking to others to convey information effectively.

· Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

· Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

· Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

· Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

· Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

· Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

· Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.