Workstation Specialist

Location: Hollidaysburg, PA - local candidates only
Position Type: Hybrid (80% Remote & 20% Onsite)
Contract Length: 4 months, extension possible
Position Overview:
The Workstation Specialist will provide advanced PC installation, support, and troubleshooting across District 9’s five-county region. This role requires hands-on hardware and software support, network configuration, and field site assistance. The position is 80% onsite and 20% remote, with travel required to various PennDOT locations. Strong technical expertise, customer service skills, and the ability to work in fast-paced environments are essential.
Duties:

• Provide Tier 2 support for hardware and software troubleshooting across various offices and remote sites.
• Install, configure, and maintain PC hardware, peripherals, and software in networked and standalone environments.
• Set up and troubleshoot Cisco VPN routers, ensuring secure remote access.
• Connect, disconnect, and configure PCs and printers within the network using Active Directory.
• Install and configure Windows OS, network drivers, and applications for proper system functionality.
• Deploy and support CISCO AnyConnect VPN software for remote users.
• Upgrade and repair PC equipment, including memory, hard drives, and input/output cards.
• Image workstations and perform SCCM troubleshooting, reporting, and compliance monitoring.
• Install and terminate Cat5e/6 network cabling and perform necessary patching.
• Provide on-site and remote troubleshooting for workstation-related issues and escalate as needed.
• Process enterprise user account requests and manage system access.
• Support mobile iOS devices (iPhones, iPads), including setup, troubleshooting, and mobile device management (MDM).
• Maintain and update garage diagnostic software on mobile devices and adapters.
• Track, manage, and document equipment inventory using the Remedy Asset Management System.
• Coordinate equipment deliveries, pickups, and deployments with staff.
• Support telecommunication systems, including VoIP phones, smartboards, and web conferencing tools.
• Document and improve technical processes and procedures to enhance efficiency.
• Ensure compliance with network security, software updates, and client's IT policies.
• Travel across a five-county region to support field sites, including construction zones and fleet equipment locations.
• Communicate effectively with end users, IT teams, and stakeholders to provide top-tier customer service and IT support.

Required Skills:

• 2+ years of experience installing, configuring, and troubleshooting PCs in an enterprise LAN/WAN environment.
• 2+ years of experience installing and supporting laptops and docking stations.
• 2+ years of experience installing and troubleshooting printers and multifunction devices.
• 2+ years of experience with Remedy or a similar IT ticketing system.
• 2+ years of experience installing Cat5e/6 cabling, terminations, and patching.
• Valid Driver’s License with the ability to travel as needed for trainings, meetings, and site support.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to follow established Standard Operating Procedures (SOPs).
• Effective written and verbal communication skills in English.

Preferred Skills:

• Experience installing and supporting Cisco VPN routers.
• Knowledge of Active Directory for workstation configurations.
• Familiarity with Hyena System Management Software.
• Experience with Microsoft System Center Configuration Manager (SCCM).
• Strong technical writing skills to document processes and procedures.
• Experience in project management and leading team deployments.
• Ability to read and interpret architectural and electrical plans for IT infrastructure in new or remodeled facilities.