Workstation Specialist

Location: Harrisburg, PA - local candidates only
Position Type: 100% Onsite
Contract Length: 4 months, extension possible
Position Overview:
The Workstation Specialist will be responsible for maintaining and troubleshooting workstations, laptops, Macs, and peripherals for the Central Office in Harrisburg, PA. This role requires 100% onsite work, monitoring incident queues, ensuring device compliance, and collaborating with IT teams to resolve hardware and software issues.
Duties:

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well-documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills:

• 3 years of experience deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
• 3 years of experience developing, testing, maintaining PC images.
• 3 years of experience supporting PC’s in a large domain environment.
• 3 years of experience installing and configuring PC hardware and peripherals.
• 3 years of experience repairing PC’s by replacing hard drives, motherboards, memory, etc.
• 3 years of experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• 3 years of knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
• 3 years of experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• 2 years of experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)
• 2 years of experience with application support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• Experience integrating Macintosh systems into an Active Directory Domain environment.

Preferred Skills:

• 2 years of experience scripting with VBS and PowerShell
• 2 years of experience with Configuration Management Console queries and reporting.
• 2 years of experience with SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
• 2 years of experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
• Microsoft Certification.
• Able to communicate clearly.
• Change oriented – improve processes and confront difficult circumstances in creative ways.
• Demonstrated customer focus; building strong customer relationships.
• Effectively evaluate information to make correct decisions.
• Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information.
• Strong team player – collaborate with others, be open to other ways of doing things.
• Interested in emerging technologies demonstrated through training and attending technical events.