Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
About the role
Join our Digital Workplace Operations Team!
You'll be at the forefront of delivering exceptional customer support and technical expertise in a fast-paced environment. We're looking for self-motivated team players who thrive in a collaborative setting. You'll support both our global organization and local office, making a real impact every day.
Responsibilities
- Deliver top-tier HW/SW support: Handle repairs, deployments, imaging, migrations, installs, moves, adds, changes, upgrades, and connectivity issues with expertise.
- Email account maintenance & network administration: Manage Active Directory and perform minor network tasks seamlessly.
- Inventory management: Keep detailed records of hardware and software inventory.
- Project leadership: Lead small projects independently, demonstrating your initiative and leadership.
- Technical analysis & maintenance: Assist with the analysis, maintenance, documentation, and testing of software and hardware.
- Customer training & advice: Provide expert advice and training on the technical aspects and use of standard software packages.
- EUC Operations support: Contribute to technical projects, ensuring smooth execution and delivery.
- User documentation: Maintain and update user documentation for clarity and accuracy.
- Hardware development life cycle: Participate in design, development, review, and implementation of new systems.
- Team training & guidance: Offer training and guidance to team members, including automation processes and macOS.
- Cloud-based apps support: Configure and support Office 365, including SharePoint, OneDrive, Teams, and Office Apps.
- Mobile technology support: Manage and support tablet and smartphone technologies and apps, including Surface, iPad, iOS, and Windows devices.
Skills
- Experience: Minimum 2-3 years of PC support in a medium or large corporate environment.
- Certifications: Hardware & Software certifications in current technologies (Microsoft, Lenovo, HP, Apple, etc.) are highly desirable.
- Customer Service: Excellent customer service skills, both in person and via phone, remote sessions, email, or chat clients.
- Technical Skills: Strong skills in installing and configuring a wide range of industry-standard operating systems, software, and utilities, including Windows, macOS, and Microsoft Office in a corporate setting.
- PC Hardware: Competent in all aspects of PC/laptop/peripheral installation, repair, parts replacement, and configuration.
- User Account Administration: Experience in creating, deleting, and maintaining user accounts and properties, with basic Active Directory knowledge.
- Communication Tools: Proficient in Microsoft Lync/Skype for Business for chat client support, conference collaboration, video, and voice support.
- Unix Knowledge: Beginner to intermediate level Unix knowledge.
- Specialized Tools: Knowledge of JAMF Casper and experience with Adobe Creative Cloud.
- Interactive Technologies: Experience with Smart Technologies Interactive Whiteboards and Displays.
- Online Meeting Platforms: Familiar with Cisco WebEx and Teams.
- Additional Skills: Networking and A/V experience is a plus.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Top Skills
What We Do
For almost 200 years, Dun & Bradstreet has helped clients and partners grow and thrive through the power of data, analytics, and data-driven solutions. Our more than 6,000 employees around the world are dedicated to this unique purpose, and we are guided by important values that make us the established leader in business decisioning data and analytical insights. Our data & insights are valuable at all phases of a business lifecycle and whatever the economic environment.
Why Work With Us
We are at a transformational moment in our company journey, and we’re excited about it. Each day, we are taking steps to transform our culture into one that activates our people’s best work, exploring what needs to change to accelerate creativity and innovation, and challenging ourselves to think differently about how we interact.
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