Workplace Resources Manager, APAC

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team

Workplace Resources is a highly trusted team, responsible for providing an incredible experience for our ZEOs (what we call Zuora employees). We support inclusive office environments, develop initiatives that connect our ZEOs across the globe, and manage programs that strengthen Zuora’s community. As a lean team of creative and innovative workplace champions, we work closely to understand the needs of our ever evolving workforce so we can continue to drive collaboration, promote learning, and nurture our ZEO culture wherever people work. There’s no shortage of opportunities, energy, and drive with this team!

The Role 

As the Workplace Resources Manager, you are essential to helping oversee the operations for our APAC offices. You will work cross-functionally throughout our organization to help set a strategy for our workplace, create consistency across each office, manage budgets, and ensure the offices run smoothly. You will oversee our Office & Community team located in Chennai and Beijing. In addition, you will help with aspects of real estate and construction management as we look to open and expand offices in different markets globally.

This role is required to be in the office located in Bangalore at least 3 days per week. Some travel within India or Internationally will be required approximately once a quarter.

What you’ll do

• Lead and oversee the day-to-day operations of our APAC offices including Chennai, Bangalore, Beijing, Tokyo and Sydney
• Manage, support and inspire our Workplace team members in Chennai and Beijing
• Lead facilitates improvement projects, office moves, furniture modifications, space planning and office set-ups
• Work collaboratively with the Workplace team in India to coordinate events, celebrations and gifts
• Oversee daily activities of our Bangalore office including workstation management, the daily lunch program, ordering supplies, conference room booking, etc. 
• Set budgets, analyze variances and provide improvement opportunities
• Create standards and consistency for our offices and ensure our working environments are positive for employees and guests
• Continue improving intra and inter-office communication and streamlining processes
• Be a strategic thought partner to regional leaders and the Director of Workplace

Your experience

• Strong interpersonal skills and excellent, written and oral communication skills
• Ability to solve problems, set priorities and propose solutions effectively
• Experience working with multiple offices and in other countries throughout APAC
• Experience managing and leading team members, providing professional development opportunities while driving organizational goals
• Demonstrated ability to interact effectively across the business and all  levels of management
• Ability to wear multiple hats and work on global projects across multiple timezones
• Well organized, flexible and enjoy the challenge of supporting many offices and team members
• Must be customer service oriented
• An approachable demeanor and sense of humor
• Knowledge of G Suite Apps, VC systems and the ability to learn new software programs
• Must be able to meet with team members based in Europe and the US, sometimes in the early or late hours of the day

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical Insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.