Workplace Experience & Operations

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.

The Workplace Experience & Facilities Operations Specialist will be responsible for elevating the office experience by delivering world-class hospitality and service. You will support workplace operations with a focus on employee safety and well-being, as well as coordinate people experience events. You will be the main source of information for all things StubHub and create enthusiasm around the office, amenities and enticing employee experiences and events that promote community and collaboration. You will have exceptional skills in customer service, be hospitality-focused and have strong attention to detail. 

This is a full-time position working day shifts on weekdays. Occasional weekend and evening hours may be necessary to accommodate peak operational demands. This role will require working in-office 5 days per week to ensure cross functional collaboration. Must be able to move and lift up to 50 pounds at times. 

What You'll Do:

• Responsible for elevating the office experience by delivering world-class hospitality and service. 
• Ensure office, common areas and conference/meeting rooms are clean, organized and operational. 
• Monitor and replenish supplies in the kitchen, breakroom, and copier/workrooms. 
• Oversee facilities requests work order system to ensure all tickets are assigned and resolved promptly. 
• Establish and maintain a strong working relationship with Landlord/Property Management and vendors. 
• Manage parking administration: validations; assign parking, coordinate and oversee commuter programs, audit and review parking invoices. 
• Plan and execute desk moves, space reconfigurations, and minor facilities projects as needed. 
• Coordinate building janitorial services and maintenance requests. 
• Monitor vendor performance, including ensuring performance standards are met and communicating with vendors. 
• Coordinate local safety efforts and emergency plans, primary point of contact for building fire warden program, training and fire drills. 
• Coordinate with property management for building and parking access. 
• Review and process invoices, initiate Purchase Orders for services, monitor expenses. 
• Ensure and maintain all vendors COI (Certificate of Insurance) with building property management office. 
• Develop and ensure consistent experience for all our team members. 
• Manage all operations and logistics that are required for events such as happy hours, team member events, companywide all hands meetings, offsites, strategy meetings. 
• Updating and keeping company intranet current so team members have tools and resources needed. 
• Assist with onboarding and facilities new hire orientation (safety briefing, office tour, etc.) 
• Ensure new team member office space and equipment and supplies are set up. 

What You've Done:

• Bachelor’s degree and 3 to 5 years of experience in office/facilities management or workplace services. A combination of education and experience may meet qualifications. 
• A proven track record in developing and executing office experience strategies that drive engagement and collaboration. 
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively across teams and levels of the organization. 
• Ability to exercise good judgment with sensitive and confidential information. 
• Excellent organizational skills and attention to detail. 
• Exceptional problem-solving skills with the ability to address complex issues. 
• Ability to meet deadlines, have a sense of urgency, able to deal with frequent interruptions, and adjust to changing priorities. 
• Strong service mentality, with a commitment to enabling and enhancing team member productivity and experience. 
• Commitment to excellence with a focus on delivering world-class hospitality and service to team members. 
• Demonstrated ability to build and maintain productive relationships with internal and external stakeholders. 
• Ability to work weekends or after hours if necessary, regarding building emergencies, moving, inspection and renovation projects. 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action. 

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.