Workplace Experience Manager, Americas

What you can expect

The Zoom team is looking for an Americas Regional Workplace Operations Manager to lead operations for approximately 4 office locations, a 180k sq. ft. REW portfolio. The person in this role will oversee a Workplace team with an emphasis on strategy, scalability, process, program creation, creativity and delivering happiness to all employees, customers and visitors!

Responsibilities

• Overseeing all aspects of Operations, Services and Facilities Management across the Americas Portfolio.

• Managing larger, capex expansion projects from an operations perspective, ensuring Zoom standards are met.

• Partnering closely with FP&A and regional site leads, aligning growth strategy, with an emphasis on real estate and space planning in an agile environment.

• Assisting with operating budgets, approving invoices and working closely with the accounting team on month/quarter-end closures.

• Managing a team of workplace leads, specialists and coordinators across North America.

• Managing high-level oversight for various workplace vendors, property management, parking, janitorial and all preventative maintenance and repairs.

• Managing Zoom Snack and Catering Program, focusing on the 4 core pillars.

• Leading our local EH&S Program for emergency response team, compliance and ergonomics.

• Maintaining site physical security standards and procedures.

• Partnering with global peers and business partners to ensure consistency of brand and culture across all sites.

• Serving as point of contact for Zooms Business Continuity Plan for all US offices.

• Partnering closely with onsite executive stakeholders in San Jose, CA and the administrative team to support various events and requests.

What we’re looking for

• 10 years of experience focusing on workplace operations and/or in facilities management, delivering top-notch customer service in a high-tech environment.

• 5 years of experience managing a workplace team and workplace programs.

• Will have vendor management, small projects and furniture project experience.

• Be an organized self-starter, able to work independently, driving projects and tasks to completion.

• Have managed opex and capex budgets partnering closely with finance on monthly and quarterly accruals.

• Have experienced interpersonal, analytical, written and oral communication skills.

• Be proactive and willing to dive in where needed.

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

05/02/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.