Workforce Strategy Director

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Director of Workforce Strategy will play a pivotal role in crafting the future of our workforce by developing, implementing, and driving strategies that align the workforce with the organization’s overall business objectives. This individual will focus on driving alignment and  strategies for how the organization evolves its workforce including the shape / levels of the organization, the on-shore / off-shore / near-shore mix, and employee versus contractor mix  The individual will partner with our Strategy organization and Alliances organization to evolve how we work with partners looking at partnership, co-delivery, outsourcing, and staff-aug strategies   The position will focus mostly on the Professional Services delivery resource strategy.   

The individual will work as part of our Global Resource Management organization partnering across the business, strategy, leadership, Employee Success, and operations to drive workforce strategy and translate that strategy into execution.     The individual will play a key role in capacity planning efforts helping to advance our predictive capabilities.    The individual will be a key player in looking at how AI will change our workforce.   The individual should be comfortable contributing as an individual contributor bringing matrix teams together from across the organization and also as a people leader with the ability to influence outcomes and build consensus.

The ideal candidate will have a strong understanding of Professional Services, workforce planning, data-driven decision-making, resource management, and partnership strategies.  The individual will focus on creative solutioning - balancing deep global professional services expertise at scale ($500M+) with significant experience working with offshore teams alongside a strong desire to use AI to do things differently.

Key Responsibilities:

• Workforce Strategy Development & Execution:
  Lead the development and execution of workforce strategies that align with business goals.

• Data-Driven Insights:
  Use data analytics to assess the current workforce and predict future talent needs. Drive workforce analytics to understand gaps, turnover, and opportunities for development.

• Partnership and Subcontracting Strategies
  Own the evolution of our partnership and subcontracting strategies looking at ways to optimize how we work with partners and subcontractors to deliver value to our customers.

• Collaboration with Senior Leadership:
  Collaborate closely with senior leaders across departments to ensure that workforce strategies align with organizational goals and identify new opportunities to enhance the company’s capabilities.

• Continuous Improvement & Best Practices:
  Stay abreast of industry trends and standard methodologies in workforce strategy

• Technology Solutions:
  Partner with systems and data teams to evolve our systems, data, and measures to support the workforce strategies

Qualifications:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 10+ years of experience in Professional Services Delivery or Operations with at least 5 years in a leadership role.

• Strong expertise in workforce planning, talent management, organizational design, and data analytics.

• Proven track record of working with senior leadership to influence business decisions and align workforce strategies with organizational goals.

• Experience in organizational change and leading cross-functional teams.

• Excellent communication, presentation, and interpersonal skills.

• Strong project management skills with a track record of driving strategic initiatives.

• Ability to analyze sophisticated data and make actionable recommendations.

• A strategic approach with the ability to drive innovation and lead competing priorities.

Preferred Skills:

• Familiarity with workforce management software and HR technologies.

• Familiarity with the Salesforce platform and Certinia PSA platform

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