Job Description:
About the Position
As a Workforce Manager, you will support our workforce planning efforts for our Managed Service practice and contribute to the development and implementation of our global workforce strategy as we go through a period of extreme growth. In this role, you work with a team of analysts and managers responsible for analyzing data and trends to create detailed workload models, recommending solutions to improve overall operational efficiency, as well as maintaining service level agreements with our members and customers. Utilizing strong communication skills, you will effectively collaborate with a variety of people and job functions while juggling and accomplishing tasks of moderate to high complexity. You will be working productively in a fast-paced, team-oriented environment.
Primary Responsibilities
- Manage the resourcing process for EMEA.
- Work closely with the Talent Acquisition, HR, Learning & Development, and Managed Services teams.
- Determine headcount recommendations and hiring needs for Managed Service teams and feed those into the annual planning process, working closely with the business partners, Talent Acquisition, and Finance.
- Ensure staffing needs are met for all engagements across the region by leveraging internal processes and technology to meet client needs.
- Accurately forecast resource needs based on sales pipeline and current client insights.
- Deliver accurate and well-timed reports/dashboards to all levels of leadership providing actionable insights.
- Create and maintain capacity-planning models for short-term and long-term forecasts.
- Manage escalation processes to ensure leadership and relevant stakeholders are well informed.
Required Qualifications
- BA/BS degree; MBA
- Excellent proficiency in both English and Polish
- Advanced knowledge of MS Excel (vlookups, pivot tables, complex functions)
- High attention to detail
- Experience managing complex projects, clients, partners, and organizations
- Proven track record of establishing strong, executive level customer relationships
- Business acumen and financial (P&L) skills/metrics driven
- Proven experience managing remote resources and large global teams
Preferred Qualifications
- Working knowledge of AML/BSA and regulatory tech product environments
- 2+ years of workforce planning in a consulting, managed service environment
- Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, and able to influence and identify opportunities
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Top Skills
What We Do
AML RightSource is the leading firm solely focused on Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) and financial crimes compliance solutions.
AML RightSource provides highly-trained AML/BSA professionals to assist banks and non-bank financial institutions to meet day-to-day compliance tasks. Services include transaction monitoring, alert backlog management, enhanced due diligence reviews, fraud, and financial crimes advisory matters.
Our highly trained workforce of analysts and subject matter experts includes the industry’s largest team of full time professionals. We typically provide our services directly from our secure facilities in Ohio, Arizona, New York, and Ontario. AML/BSA staff augmentation services can be provided on site per request.
