Workforce Coordinator Team Lead

A child support functional area is a sub-set of related program functions as defined by the federal Office of Child Support Services (OCSS) as the core functional components of a comprehensive child support system. For the Office of Child Support (OCS) they include Case Management, Establishment, Financial and Enforcement. The position of Workforce Coordinator Team Leader will provide an important link between the core functional areas and the program partners that deliver critical child support services to families.

Responsibilities

• Lead a team of functional Workforce Coordinators, providing direction, setting priorities across the team and planning work assignments and project tasks.

• Establish and evaluate team performance, set team objectives and ensure proper conditions of employment.

• Initiate and complete the selection and development of staff. Assure periodic and continuous evaluation of individual job skills, objectives, competencies, and performance of staff.

• Provide cross-functional direction for initiatives introduced in one functional area which may affect other functional areas. Ensure consistent principles and standards are applied across every functional area.

• Collaborate with other work units and managers in the Program Development Division, and OCS to ensure established Workforce Coordination team procedures and processes work in concert with other work units.

• Establish common standards that will be applied across the team and program as a whole and be used in the development of requirements for any functional area.

• Communicate the vision for the program and associated IT projects that advocates for the execution of the OCS Operating Principles and Strategic Plan to both stakeholders and IT. Ensure goals are clear and the vision is aligned with business objectives. This may include creating a roadmap of initiatives; that is, a high-level, strategic visual summary that outlines the vision, priorities, and direction for various IT initiatives over time.

• Working in tandem with existing priority-setting teams, plan and prioritize future software development across all functional areas.

• Oversee the translation of child support program and policy into business requirements and desired outcomes and ensure they’re clearly understood by relevant teams.

• Oversee and ensure the team’s informed input into the development of policy and procedural manuals, system user documentation and training materials.

• Oversee the team’s analysis of policy and business directives and manuals, federal and state legislation and determine its impact on first-line professionals.

• Compile and provide information, statistics, metrics, and reports to management, leadership, and, as appropriate, end users.

• Establish procedures for the team to review, contribute to, and approve documents and deliverables used by system development teams to code, configure, and design software and business applications across functional areas – in particular when the initiative crosses many functional areas. Depending on the system development methodology used, this may involve but not be limited to Waterfall and/or Agile development cycles.

Required skills and qualifications

• At least two years of experience working with the Michigan IV-D child support program (e.g., as a program partner such as a Friend of the Court, Prosecuting Attorney or OCS employee) or other state IV-D child support program or Family Court

• Experience working with a statewide child support system (experience working with the Michigan Child Support Enforcement System highly desired)

• Experience leading teams and/or projects

• Understanding of business value related to features and functions

• Outstanding communication, presentation, and leadership skills

• Sharp analytical and problem-solving skills

• Proficient in business process improvement and re-engineering

• Knowledge of various system development methodologies

• Experience using Human Centered Design principles

• Ability to effectively manage conflicting needs of stakeholders

• Committed to supporting diversity, equity and inclusion and incorporate the concepts in the daily interactions and considerations

• Ability to establish and maintain effective relationships with a variety of business program areas and support teams as well as a diverse group of stakeholders

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in related discipline

• Proficiency with applicable project management tools and technology

Work Location/Hours: Monday – Friday 8am – 5pm

This position is primarily a remote work location with travel required to

• Meet with team, as appropriate

• Visit county child support offices to perform duties as described above

• Participate in training and/or conferences; and

• Attend required in-person meetings.