Workforce and Analytics Manager | TheFork

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What will you do:

• Manage dashboard improvements: Collaborate with the data team to define dashboards and work with key stakeholders to ensure accurate tracking of business requirements and KPIs. Centralize data analysis within Customer Care to enhance decision-making.
• Lead and develop a team of two Real-time Specialists: Foster their career growth through mentorship, training, and regular performance feedback.
• Maintain ongoing communication with enablement and delivery teams: Manage staffing levels based on forecasted and actual incoming volumes.
• Provide detailed analyses to recommend and implement scheduling adjustments: Support the department in meeting service goals daily, weekly, and monthly to ensure optimal performance.
• Oversee the creation and management of schedules: Align schedules with demand to achieve service level goals.
• Deliver independent data analysis: Provide recommendations to leadership on optimizing costs by adjusting overtime needs or shortening shifts when appropriate to meet SLAs.

Who you are:

• Possesses advanced skills in Microsoft Excel for business applications and is comfortable creating PowerPoint presentations and leading meetings.
• Is a data-driven leader, leveraging analytics to guide decision-making and enhance team performance. Knowledge of SQL and Tableau is a plus.
• Has at least 3 years of proven experience leading, mentoring, and managing a team to achieve performance and productivity goals.
• Fosters a collaborative and inclusive work environment that supports team members' professional growth.
• Highly organized with the ability to multi-task, prioritize, and meet tight deadlines.
• Maintains composure in critical situations and communicates clearly with both internal and external stakeholders.
• Flexible and adaptable to change.
• Fluent in English (additional language skills are a plus).

What we offer you  

😄 An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app  

⏳ A program dedicated to help you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly

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