About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector.
At SOS our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance - ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are seeking an experienced, proactive, and professional Client Services Consultant to join our successful Client Services team.
You will have the ability to understand client requirements and create practical solutions for your business. You will supply a broad range of services primarily focusing on front-end customisations, and integrations, and provide technical support to our clients.
The role has a significant focus on the creation of customer satisfaction and revenue through the development, implementation, and management of measurable, scalable, and sustainable services.
The role provides inventive solutions to issues faced by senior management, develops action plans for change, and ensures the implementation of initiatives through work and efforts individually and by the team.
Working Pattern & Location
09:00 – 17:30 Monday to Friday, Bath Office.
Hybrid working pattern, 2 days office, and 3 days home working.
Reports to
Head of Consultancy.
What you'll do
- Contribute to scoping of customisation requirements for both new and existing clients.
- Delivery of front-end system customisations and reporting.
- Liaise with the development team on more complex technical customisations.
- Contribute to the maintenance of SOS’s ‘out of the box’ work type offerings.
- Assist with escalated support tickets.
- Scoping, creation, and deployment of third-party integrations.
- Deliver webinar content to clients.
- Assist in the delivery of training and resources for clients (documentation and video).
- Assistance in the creation and maintenance of the SOS FAQs.
- Contribute to the continuous improvement of departmental processes, policies, business operations, quality control, and adherence to them.
- Facilitate communications to ensure the transfer of information and skill sets that support company growth.
- Assist with establishing best practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organisation.
- Ensure project methodology is executed effectively within the capacity of the Client Services role.
- Act as an internal quality control check for the projects or services.
- Provide input on skill gap analysis for the business. Facilitate training and development needs for those individuals identified. Increase the effectiveness and efficiency of the skills of the team for continuous improvement
What you'll bring
- Experience in a Technical Services role, preferably in the Legal software market and/or Legal Office environment.
- Strong customer focus.
- Superior oral and written communication skills.
- Experience in business analysis.
- Exceptional analytical, conceptual, and problem-solving capabilities.
- Effectively prioritise and execute tasks in a high-pressure environment.
- A strong track record of achievement in a service organisation or software vendor setting.
- Familiarity with bug tracking and version control.
- Strong ability to find creative solutions to situations.
- Strong ability to identify and manage innovation.
- Good strategic agility.
- Knowledge of object-oriented programming is desired.
- Experience with SQL, XML, JSON is desired.
- Experience with MS Office & Windows is essential.
- A valid UK driving license. This role requires visits to client sites.
What you'll get
On top of a competitive salary, you will also receive an attractive benefits package:
- SOS pays 8% of your qualifying salary into your pension.
- Private health insurance, including optical and dental.
- Life insurance cover.
- Employee Assistance Program.
- PerkBox membership.
- 25 days holiday (plus 8 bank holidays).
- Free light lunch and snacks.
More you should know
Top Skills
What We Do
LEAP practice management software has grown from the belief that it should be fast and easy for legal practitioners to manage matter documents, accounting and billing, so they can focus on practicing law.
Today, LEAP is the world’s largest provider of legal practice management software for small firms; with clients across the United States, United Kingdom and Australia.
Firms have relied on LEAP since 1992 for innovative and powerful software to simplify their workflow. We take this responsibility seriously and dedicate millions of dollars each year to product development. It’s resulted in benefits such as a cloud-based and mobile interface. This allows teams to access their LEAP data anywhere, anytime.
In addition, over 13,000 automated forms and templates are regularly updated for all areas of law, and purpose-built for the United States’ federal and state jurisdictions.
We’re obsessive about evolving LEAP with feedback from clients, so the software is easy to use and allows small firms to get more work done. Our goal is to empower small firms to make more money.
After all, everything LEAP does is geared toward helping the attorneys who help people.
Let the LEAP team become an extension of your practice, so you can focus on what you do best. Spend more time advising on the law!
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