Search the 18 jobs at LEAP Legal Software US

The Client Services Consultant role involves understanding client requirements to deliver custom software solutions, technical support, and enhance customer satisfaction in the legal sector. Key responsibilities include customization, integrations, training, and continuous improvement of services.

The Workflow Developer will focus on client customization requirements, front-end customizations, and integration services. Responsibilities include technical support, scoping requirements, liaising with development teams, and enhancing client satisfaction and revenue through effective service management and process improvement.

The ANZ Marketing Manager will craft and execute marketing strategies for LEAP's products in the Australian and New Zealand legal markets, driving brand awareness, lead generation, and market engagement through various digital channels. Responsibilities include managing content creation, overseeing the website, strategizing for customer events, and collaborating with cross-functional teams to enhance customer engagement and support business growth.

The Head of Global Marketing will shape and execute the global marketing strategy, enhance brand awareness, lead marketing campaigns, and collaborate with regional teams. The role includes building and leading a marketing team while managing marketing budgets and crafting compelling content targeted at legal professionals.

As a Client Support Specialist at LEAP, you will provide excellent customer service by resolving product and software queries. Duties include managing high-volume calls, troubleshooting application issues, capturing notes in Salesforce, and striving for high customer satisfaction.

The Client Support Specialist will resolve product and software issues reported by clients, provide excellent customer service, manage high-volume transactional calls, and ensure client satisfaction through effective troubleshooting and support using Salesforce technology.

The Head of Canada will lead the legal and operational needs of LawY by managing external lawyers for AI generated content verification, advising on regional law variances, and promoting growth. The role involves leading user testing, reporting client satisfaction, and building relationships with integration partners.

The Legal AI Specialist at LEAP will drive the adoption of AI technologies in the legal sector by developing strategies, managing relationships with stakeholders and clients, and ensuring quality training and feedback mechanisms. The role requires a balance of leadership skills and technical knowledge of AI to improve client productivity and experience.

The Customer Success Consultant will work closely with a portfolio of law firm clients to understand their needs, provide training and support, and ensure they effectively use the software. Responsibilities include client feedback analysis, maintaining relationships, and advocating for client needs across departments.

The Manager of Client Success will lead the Client Success team, ensuring performance targets are met while fostering client satisfaction and loyalty. Responsibilities include daily team management, strategy implementation, performance analysis, and client issue resolution. This role collaborates cross-functionally to enhance client engagement with legal software solutions.

The Digital Demand Marketing Manager will develop and execute digital demand generation strategies to attract leads and optimize marketing campaigns. This role involves collaboration with sales and marketing teams, campaign management across channels, data analysis for performance tracking, and ownership of tools like Salesforce and Pardot.

The Support Specialist will assist clients with the use and installation of LEAP's legal practice management software, resolve technical issues, and develop self-help materials. This role requires excellent communication skills and the ability to work independently within a team to meet deadlines.

The Renewals Specialist at LEAP will focus on securing client retention through contract renewals and upselling opportunities. Responsibilities include demonstrating software benefits to clients, liaising with customer success teams, promoting product use, and attending industry events to strengthen client relations. Strong communication and negotiation skills are essential for managing client objections and achieving targets.

As a Full Stack Developer for the LEAP Family Law team, you will collaborate with various stakeholders to develop and support functional web applications. Your role involves planning, designing, and implementing features while balancing bug fixes and innovations. You'll work closely with Frontend and Backend developers to meet project requirements and deliver technical solutions.

As an AI Product Specialist, you'll implement and support AI technologies in the legal sector, collaborating with product and client success teams to enhance LEAP software. Your role involves developing AI strategy, training legal professionals, leading feature deployment, gathering user feedback, and conducting market research in legal tech.

As a Client Support Specialist, you will resolve product and software issues while providing excellent customer service. You will manage high-volume client inquiries, troubleshoot application problems, and maintain detailed records using Salesforce CRM. Your role aims to enhance the customer experience and achieve team KPIs.

As a Forms Designer, you will ensure legal forms are compliant with up-to-date legislation. Your responsibilities include researching relevant forms, creating and updating automated legal documents, enhancing interactivity using JavaScript, and conducting thorough testing on forms. You will collaborate with clients and internal teams to improve legal forms.

The Workflow Developer will understand client requirements to create practical software solutions, focusing on front-end customizations, integrations, and providing technical support. This role emphasizes customer satisfaction and project management methodologies. Responsibilities include scoping customizations, maintaining system offers, handling support tickets, delivering training, and improving departmental processes.