Workday Technical Consultant

Workday Technical Consultant1

- part of Workday Support Team, ensuring day-to-day system support through Incident and HR Case Management. 

- Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence

- Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step

-Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support

- Continuous review and refinement of support processes (Incidents & HR Cases)

- Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning and collaborate with change delivery on configuration as is relevant)

-Document, work and train the team on EIB execution & technical workday work for all processes with continued refinement

- Good understanding of workday module (core HCM, absence & timetracking, security)

-Hands on experience of EIB creation, population, and successful loading,

- Exp in M&A will be additional advantage

- Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts

- Should be good in Integration monitoring/failure

- Good experience of using ServiceNow

- Goodundestanding of ITIL process, good to have prior exp in L2 support