Warehouse Management System (WMS) Implementation Engineer
This position is located at our headquarters in Santa Barbara, CA or Remote in the U.S.
About ShipHawk
ShipHawk is on a mission to become THE operating system for eCommerce operations.
Join us as we transform the shipping industry into a transparent and efficient market, benefiting both retailers and consumers.
4 Reasons Why You Want to Work with Us:
- You want to work with the best. The ShipHawk implementation team is accomplished, experienced, and passionate. Collaboration and teamwork are the hallmarks of our approach.
- You want to be part of an organization that is in a rapid growth stage. ShipHawk already has a solid customer base and is now ready to soar.
- You want to share in a culture that is healthy and fun.
- You want to join in an experience that is an opportunity to take your career to the next level.
What We’re Looking For In You:
We are looking for an all-star skill set with hands-on WMS implementation experience.
We want you to:
- Dive into the WMS product and quickly become a subject matter expert.
- Delight your customers. Execute your implementation tasks efficiently and with rigorous attention to detail.
- Immerse yourself in the collaborative ShipHawk culture. Whether your teammate needs information, a helping hand with configuration, or just a smile…be a resource for your fellow implementers.
- Give us the benefit of your experience and viewpoint. We learn faster together.
- Build the vision with us. We have been persevering to realize the ShipHawk mission. We need other elite implementers alongside us.
Responsibilities:
- Perform discovery with the customer to surface all relevant packing and shipping requirements in the customer’s business. The SE must have a deep understanding of both North American and international shipping conventions, and distribution facility packing and shipping operations.
- Convert customer receiving, picking, packing, and shipping requirements into ShipHawk operational flows. The SE must have a detailed knowledge of the ShipHawk Warehouse Management system’s capabilities and must be skilled at adapting those physical system operations into software configuration.
- Assess and scope any gaps in ShipHawk software that will impact the customer’s ability to optimize the software’s benefit to the customer’s business. Provide detailed information to the development team to ensure that development efforts successfully fill in the gap.
- Identify operational process changes that will allow the customer to maximize the benefit they get from using ShipHawk software. Communicate to the customer regarding these operational changes in a way that convinces them to move forward.
- Guide the customer through a full range of user acceptance testing to ensure that the customer tests every packing and shipping requirement surfaced during discovery.
- Review configuration and testing completeness in preparation for going live.
- Manage the transition of the customer from implementation to ongoing customer support. Engage the customer support team to familiarize them with the customer and make the transition a seamless one.
Qualifications:
- 2-3 years experience in customer-facing WMS implementations.
- Strong verbal and written communication…the ability to converse fluently on various warehouse activities and universal WMS features.
What will set you apart:
- Experience implementing a shipping or logistics platform
- Experience with Oracle NetSuite
- Experience with Acumatica
- Strong SQL skills
- Working knowledge of any of the following HTML, CSS, APIs (including Postman), JavaScript
What we offer:
- Salary Range $95,000 - $115,000
- Unlimited PTO
- Paid Holidays
- Fully Remote Position
- 100% Healthcare Medical Dental Vision
- Basic Life
- 401k
- Paid Parental Leave
ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Top Skills
What We Do
ShipHawk is a cloud-based shipping and fulfillment software that helps businesses save money, automate workflows, provide an on-brand buying experience, and run data-driven supply chains.
Why Work With Us
We are a team-first culture that lives by its company values and vision. Our vision is to level the playing field by empowering our team, protecting the environment and growing the bottom line.
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