Payments Partnership Manager, Identity Partnerships

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .
The Role
As the Payment Partnership Manager for Identity Partnerships, you will oversee the performance of global suppliers that support our seller onboarding, activation, and monitoring. As part of this remit, you will be expected to develop a global strategy to build a resilient supply chain to enable Square's IDV, KYC, and KYB processes. You will collaborate closely with internal stakeholders in Product and Engineering to deliver seamless experiences that delight sellers while managing Square's risk and compliance obligations globally.
You Will

• Increase strategic partnerships through detailed partner management, working with partners to establish new programs and features. Manage all partner relationships including, day to day engagements, escalations, contracts, and invoicing
• Lead the Operations function supporting IDV, KYC, KYB, and specific Risk initiatives across Square
• Collaborate across several company teams including engineering, product, finance, data science, legal, compliance, and risk to guide, support, and influence the selection and onboarding of best-in-class partners
• Prioritize the optimization of onboarding and implement changes to protect Square's ecosystem and improve operational efficiency, ensuring scalability and redundancy
• Work with all partners to identify best practices and improve points of failures, resolve partner incidents, document processes, performance
• Hold the partners accountable and use influence to improve outcomes
• Monitor performance and ensure reporting is clear and accurate and report regularly to internal stakeholders
• Demonstrate relationship-building skills with technical leadership to drive decision-making and through execution of that decision

You Have

• 7+ years of experience in product management and/or operations with expertise related to identity and business verification
• Payments industry expertise and deep understanding of the players in this space
• Relationship Management experience with strategic partners and vendors
• Understanding of the structures and risk management of the many entities that operate in the payments ecosystem
• Top-notch cross-functional skills to collaborate with your team and partners to achieve strategic results
• Customer-centric focus, empathetic to customer struggles, and can translate their needs into outcomes
• You are data-driven and use quantitative skills to make decisions
• You are comfortable leading projects forward through ambiguity

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$152,200 - $228,200 USD
Zone C:
$144,000 - $216,000 USD
Zone D:
$135,800 - $203,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.