Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Operation Support
Job title:
WMF - Capacity Planner
Job Description:
- Administers the 52-week capacity, staffing, and resource plans to effectively manage the scaling of labor and resources.
- Capture all inputs to make sure alignment with historical data and recommend changes if necessary.
- Collect, review and correct data which can be used for regarding short, mid and long-term forecasting of required metrics and inputs.
- Communicates directive guidelines to the WFM Schedulers to ensure that schedules accurately cover demand forecasts, while accounting for known constraints, planned events/holidays, and business objectives.
- Coordinates with recruiting or operations leadership to determine the timing and quantity of new hire requisitions.
- Develop forecasts (13+ weeks through 52-week projections) for the number of interactions, processing time, waste, attrition, and/or other required metrics for business segments within a given program, serving as input for the capacity and resource plans.
- Establish and update the forecast, long-term capacity planning (over 13 weeks), and production planning to achieve optimal utilization and occupancy for the project(s) and meet the KPI targets of the service level agreement.
- Identify risks related to assumptions such as shrinkage, attrition, AHT and etc.
- Lead capacity planning calls with Operations to align with client demand.
- Plan and apply logical thinking in capacity planning based on current and forecasted outlook to ensure that capacity is optimal to meet client demand and requirements.
- Propose shift lengths to effectively manage staffing overages and underages.
- Review last week's performance and discuss future capacity outlook with relevant stakeholders.
- Assess trainer availability to strategize for scheduled class dates to fulfil all requirements.
Location:
Iloilo, Ayala Technohub BuildingPhilippines
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.
Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
