TITLE: WFS Program Manager
REPORTS TO: Senior Director
FLSA STATUS: Full-Time; Exempt
SUMMARY
Primary role is to partner with WFS Team to support clients and MSP's with their staffing needs by performing a wide variety of scheduling and administrative duties required to place providers on assignment. Optimize revenue and profit potential, customer satisfaction and retention with client organizations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Enter job details into CRM.
- Communicate job details to recruiters so they understand client needs and opportunities.
- Receive submittals from Recruiters and present qualified candidates to clients.
- Establish and build strong working relationships with assigned clients to promote customer loyalty and business growth.
- Partner with Support Services to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly.
- Manage multiple MSP/VMS platforms.
- Expected to meet daily, weekly, monthly activity metrics and goals.
- Manage assignment extensions and scheduling calendars for assigned clients.
- Work with recruiters and AMs to resolve assignment issues to ensure assignments are maintained.
- Collaborate with Quality Assurance and Licensing teams along with Recruiters when needed to ensure providers start on time.
- Troubleshoot provider performance issues with assigned Recruiters.
- Assist in the Onboarding process per client’s needs.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- Enthusiastic, goal oriented, organized, dedicated, focused, and driven individual.
- Track record of hard work, customer success and strong business experience.
- Must have proven phone, written, and verbal communication skills.
- Must be highly motivated and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills.
- Must be organized, detail-oriented, highly responsive, and customer focused with solid process orientation.
What We Do
Provider-centric staffing for purpose-driven healthcare.
Caliber Healthcare Solutions empowers high-quality physicians and advanced practice providers with greater career flexibility, autonomy, and mobility. As the leading provider-centric staffing firm, we serve as a trusted advisor both to providers and organizations competing for scarce clinical talent. Built on a foundation of specialization and exceptional support, Caliber’s workforce solutions ensure the quality and continuity of patient care in communities across the U.S. We deliver exceptional outcomes by putting the provider at the center of our purpose.
Since launching in 2004, Caliber has grown rapidly through the integration of six powerful brands: NEXTLocums, Onyx MD, Vitruvian Medical, Medpath Partners, Randstad Locum Tenens, and Lucidity. Previously, these legacy brands went to market collectively as Health Carousel Locum Tenens.
Today, we are Caliber, working with all the precision, speed, and quality that the name implies. We are unified by one shared mission: To empower physicians and advanced practice providers with professionally satisfying and financially rewarding practice opportunities, flexible schedules that fit their lifestyle goals, and the opportunity to provide exceptional patient care
