Wellness and Resiliency Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a Wellness Manager role with TaskUs:

TaskUs is looking for a Wellness and Resiliency Manager to lead and promote our “Frontline First” approach to ensure our employees are productive, resilient, and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit.

As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing. 

Imagine yourself going to work with one thing on your mind: improving the well-being of employees. We’re looking for people who are passionate and have the desire to lead our wellness teams as they execute coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles.  

Responsibilities Include:

• Oversees end-to-end Wellness and Resiliency function of the LATAM sites, managing a team of life coaches and vendor clinicians

• Ensures wellness times are plotted and group sessions are facilitated weekly, or as required

• Ensures 24/7 coverage of the site and that coaches and clinicians are available and scheduling sessions with teammates

• Conducts weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins, and coaching case reviews

• Evaluate and review emergency/crisis plans prepared by the Coaches and ensure proper endorsement/referral to mental health professionals

• Initiates and facilitates specific programs, activities, and projects assigned by the Senior Manager, Director, or Global VP of Wellness and Resiliency

• Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department

• Provides continuous professional development opportunities for coaches through internal and external training (when available/appropriate)

• Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer skills to the team

• Gathers data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders

• Partners with stakeholders  across departments, sites, and geographies to promote wellness and resiliency initiatives and requirements   

• Presents wellness program information to clients, as requested 

• Represents the department in site leadership meetings  

• Initiates and facilitates specific programs, activities, and projects between and among sites, assigned by the Sr Manager, Director, or Global VP of Wellness and Resiliency

• Designs and facilitates advanced and more complex (leadership, customized) wellness sessions and initiatives

• Provides individual and group coaching sessions, and partners with the clients in the implementation of their action plans, as stated in the Coach Job Description

Requirements:

• Graduate of a 4-year college course in Psychology, Social Work, or similar field

• Licensed Psychologist, Guidance Counselor, Mental Health Professional

• Minimum 5 years experience in coaching or counseling

• Minimum 5 years of people management and supervision

• Excellent training, teaching, or facilitation skills

• Outstanding communication skills, with a strong emphasis on listening skills

• Above Average fluency in written and spoken English** 

• Excellent interpersonal and leadership skills

• High level of discretion and confidentiality 

• Bi-Lingual: Spanish/English

Preferred:

• Masters Degree in Psychology, Social Work, or similar tracks, preferred

• Credentialed Coach (i.e., ICF), preferred

• Minimum 3 years experience delivering both 1:1 and group counseling sessions with personnel dealing with emotional/graphic content, preferred

Work Location / Work Schedule / Travel:

• Medellin, Colombia

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to 

opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.