Web3 Support Engineer

Posted 12 Days Ago
Be an Early Applicant
Belgrade, Grad Beograd, Centralna Srbija
Entry level
Information Technology • Web3
The Role
Join Tenderly as a Web3 Support Engineer and work directly with clients to deliver exceptional user experiences. Debug, troubleshoot, and enhance the codebase while engaging in client onboarding and technical evaluation. Requires deep technical knowledge of blockchain technologies and strong communication skills. Enjoy a fast-paced startup environment with opportunities for learning and collaboration.
Summary Generated by Built In


At Tenderly, we're not just shaping the future of blockchain technology – we're defining it. As a full-stack Web3 infrastructure platform, we provide multi-network support and a comprehensive ecosystem that covers every aspect of the blockchain journey, from initial encounters to advanced Node solutions and serverless cloud compute functions.


Our mission is crystal clear: to empower developers worldwide to harness the full potential of blockchain technology for creating innovative products. With our robust Web3 infrastructure platform, we've already enabled tens of thousands of developers to work more efficiently with blockchain. We thrive on tackling complex challenges head-on, crafting solutions that push the boundaries of what's possible in the blockchain world. From developing bespoke Ethereum Virtual Machine (EVM) implementations to designing proprietary storage layers optimized for our advanced blockchain node solutions, our team is at the forefront of industry innovation.


About the Role:


We are looking for a passionate, tech-savvy, customer-oriented individual to join our small but highly skilled team. You will work directly with our existing and prospective clients to deliver exceptional user experiences. Additionally, you'll collaborate with our engineering team to debug, troubleshoot, and suggest enhancements to our codebase.

We want someone who enjoys working in the fast-moving world of blockchain. If you're up to embracing a rapidly evolving environment, this could be the perfect job for you!

You will work on various questions coming from multiple channels and ranging from simple requests to complex log analysis and integrations debugging (fun fact: some of our team members also code internal tools and push bug fixes to production :yaaay:)

Our team is also actively engaged in onboarding clients and guiding them through the technical evaluation of Tenderly, so we anticipate that you will excel in communication while providing tailored support and ensuring that our clients feel valued and (sincerely) understood throughout this journey.

You should have (or be able to quickly adapt) deep technical knowledge and understanding of blockchain technologies, as well as the ability to resolve issues on the network, compute, and storage layers.

We are a startup in a fast-paced environment, so we expect you to be a self-driven person, eager to learn and have a collaborative teamwork spirit


About you:


Basic scripting in one or more programming languages ( Go, Python, Javascript…)

Previous exposure to HTTP, REST

Familiarity with JSON RPC

Experience with Web3 (nice to have)

Excellent written and verbal communication skills in the English language.

What we offer

  • Stock Options - Join the ride! Own a piece of our journey with stock options for everyone.
  • Transparent compensation -No secrets here. Enjoy fair, equal, and transparent salaries.
  • Annual bonus - Performance-based bonus amounting up to 20% of employee's annual base salary paid out twice a year based on KPIs.
  • Fully covered maternity leave - Welcome your little one with fully paid maternity leave.
  • Paternity leave - Four weeks of paid time off to dive into parenthood.
  • Office Eats - Free breakfast, lunch, and drinks. Because who doesn't love food?
  • Tech Gear - MacBook, monitor, and the accessories you love—your setup, your way.
  • Flexible, no less-than vacation - We know that unlimited vacation policies usually have the opposite effect, so we have a minimum of 21.5 days to be used in 12 month timeframe.
  • Flexible Hours - Work when you work best. Collaboration is key.
  • Health Insurance - Keep yourself and your family healthy with our comprehensive coverage.
  • Continuous Learning - Elevate your skills with regular trainings and a professional development budget. We invest in your growth.

Why Tenderly?

Join us at Tenderly, where our values are not just words on a page but the driving force behind our innovative journey.

Fanatic Drive

We're passionately driven to solve our users' problems, tackling challenges with intensity and speed. Our work is our obsession, and we thrive on the fast-paced world of Web3.

Underdog Mentality

We love defying the odds, rejecting the status quo, and achieving the impossible. We're on a mission to revolutionize blockchain technology, constantly pushing boundaries.

Inward Responsibility

We hold ourselves accountable, always striving to improve. We embrace feedback, knowing it drives personal growth and collective success.

Intentional Collaboration

Our success relies on individual contributions and mutual support. We share ideas openly, trust each other completely, and continuously push each other to excel.

Tenderly Transparency™️

We believe in open, honest communication. We share knowledge and opinions freely, fostering a culture of accountability and trust.




Tenderly is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Top Skills

Go
JavaScript
Python
The Company
San Francisco, California
71 Employees
On-site Workplace
Year Founded: 2019

What We Do

Tenderly is a full-stack infrastructure partner for Web3 professionals, offering infrastructure solutions for each stage of the dapp development lifecycle. Tenderly enables teams to focus on their products by providing essential infrastructure and tooling for fast and reliable dapp development, testing, deployment, and monitoring. By integrating Tenderly’s full-stack infrastructure into their systems, Web3 teams can build, test, monitor, and operate their dapps with control, flexibility, and complete customization possibilities

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