Web Channel Operations Lead

Description and Requirements
The Team You Will Join
The MetLife Marketing organization is evolving to enable our Next Frontier strategy. The organization has outlined a new vision - to be a customer-centric and data-driven growth engine that takes accountability for contributing meaningful enterprise value and building customer equity.
The organization is on a journey to create a high-performing team equipped with modern capabilities. This will require us to change the organization's expectation of marketing and shift the Marketing focus areas. The expected outcomes of this evolution are 1) growth - marketing as an investment with a predictable contribution to enterprise value, 2) efficiency/effectiveness through a data-driven DNA, 3) capability maturity leading to sophisticated technical and strategic capabilities, and 4) talent alignment to enable a modern, agile marketing organization that nurtures, develops, and attracts top talent.
The Opportunity
We have an exciting opportunity to join our team as a Web Channel Operations Lead. This role will oversee the project management operations for the web channel to drive growth at scale. Reporting to the head of MetLife.com, this role is critical in ensuring the efficient coordination and execution of web projects, upholding high standards of quality, and timely delivery of content. Keep us organized and drive value over volume.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Develop and implement project management processes and systems to streamline operations and enhance productivity
• Manage processes to ensure efficient workflows, address and resolve any issues, drive quality, working closely with content creators, key stakeholders and technical teams to make necessary adjustments
• Facilitate communication between internal (within and outside the department) and external teams and contributors to ensure clarity of project requirements and alignment of goals
• Update stakeholders on project status, challenges, and achievements through regularly reporting
• Monitor performance of digital operations and stay updated with the latest trends in digital operations and project management to continuously refine and advance operational strategies
• Run regular site audits for legal, compliance and content value

What You Need to Succeed (Required Qualifications)

• 2+ years of relevant experience in digital operations management
• 2+ years of experience working with Excel, pivot tables, vlookup
• 1+ years of digital marketing experience including website management and web design
• Familiarity with the Adobe suite of products including AEM, Analytics and WorkFront
• Bachelor's degree or related military experience

What Can Give You an Edge (Additional Skills)

• Excellent organizational skills and the ability to handle multiple projects simultaneously
• Outstanding communication and interpersonal skills in a cross-functional environment
• Experience working with team members from all over the world; experience working in a global, three-shift environment (9am - 5pm, 3pm - 10pm, 11am - 8am) a plus

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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