About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.
As a Watchmaker, you will leverage your expertise to assess the condition and authenticity of timepieces, and perform service to restore them to functionality. If you are an experienced watch expert with a passion for sustainable fashion, this could be the perfect match!
What You Get To Do Every Day
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Assess the condition, authenticity, and functionality of timepieces
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Diagnose and perform service on timepieces of basic to moderate complexity to restore them to accuracy and functionality
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Coordinate communication between all watchmakers, clients, customers and Operations team to receive approval on needed repairs and process accordingly
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Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal
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Partner with Expert Service leaders to assist in any requested educational or training initiatives
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Contribute to the Expert Service team’s initiatives to scale and diversify the growth of the company’s watch repair and service initiatives
What You Bring To The Role
Minimum Requirements:
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3-5 years of experience repairing timepieces
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Degree or certification from relevant watchmaking educational institution
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Adept at working with technology solutions to increase productivity and efficiency
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Ability to handle multiple complex, time sensitive situations
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Excellent verbal and written communication skills
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A ‘can-do’ attitude with a solutions focused mindset
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Self-motivation and a drive to achieve results
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Exceptional attention to detail and organization skills
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Adaptability and openness to change
Preferred Requirements:
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WOSTEP certification
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Additional certifications from major watch brands
Compensation, Benefits, + Perks
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$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
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Employee Stock Purchase Plan
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401K with Company Match
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Medical, Dental & Vision Insurance
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Paid Parental Leave
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Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
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* Unlimited DTO with Manager approval
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State of the art, climate-controlled warehouse facility
The expected salary range for this role is $59,608.80-$85,170.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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