About SafeSend
At SafeSend, we are automating the tax and accounting profession with innovative, emerging technologies. We help accounting firms and tax practitioners work more efficiently and better serve their clients. We are driven by our vision and are always on the lookout for talented, team-oriented people who want to help us continue to push forward. Join us and work in an exciting environment with some of the brightest and most creative people in technology!
The Role / Opportunity
As Vice President of Product, you will own SafeSend’s product strategy, roadmap, and execution. You will lead a team of 25+ product managers, UX designers, and scrum masters to define and deliver world-class products that continue to deliver 40%+ revenue growth with a best-in-class customer NPS of 50+. Reporting to the General Manager with a dotted line to the Thomson Reuters Head of Product for Tax and Accounting, you will be a key member of the SafeSend leadership team, shaping the business’ vision and market position.
Key Responsibilities
Expand front-end “gather” impact (40%)
- Build on the successful launch of SafeSend’s next generation “gather” solutions such as Gather AI to simplify document sourcing for firms and clients
- Enhance existing solutions while introducing new offerings that augment the value proposition by address other elements of “gather” process; e.g., engagement letter creation
- Identify and implement integrations with Thomson Reuters and other vendors in the tax ecosystem to further automate the process for firms
- Partner with Marketing and Sales to drive adoption of SafeSend’s next-generation “gather” solutions, with a goal of ~2/3 of customers adopting within 3 years
Deepen customer engagement (30%)
- Further augment SafeSend’s industry-leading tax return “delivery” offering; e.g., launching and growing new return types such as draft, amended, and state only returns
- Continue to expand firm API adoption and usage; e.g., introduce new APIs, simplify implementation, etc.
- Expand integrations with payment providers, tax prep software providers, and practice management solutions to further streamline the “delivery” process
Build and develop best-in-class global org (20%)
- Manage a high performing global team consisting of 5 direct reports and 25+ product managers, UX designers, and scrum masters
- Continuously optimize global product development and planning processes
- Actively develop, mentor, and coach team members
Augment product insights and analytics (10%)
- Define overall product “management cockpit” and work with Product Managers to define KPIs across products
- Work with analytics and data engineering to enhance product usage analytics
- Stand up and systematize user testing platform across the product org
What We’re Looking For
- Experience: 10+ years in product management, with 3+ years in a senior leadership role ideally at a high growth B2B SaaS company
- Leadership: Strong people manager with ability to “flex” up and down; e.g., able to set the strategic vision and empower others, but willing to be hands-on when needed
- Problem solver: Distinctive problem solver who is intellectually curious and constantly strives to identify better ways to do things
- Natural UX instinct: Passion for solving customers’ pain points and delivering easy to use solutions that simplify complex processes
- Data-Driven: Strong analytical mindset and track record of using data to drive decisions
- Technical Acumen: Comfort working with strong engineering teams and understanding agile software development
- Low Ego: Collaborative, able to prioritize what’s best for customers / the organization, and someone who others enjoy working with 😊
Why Join SafeSend?
We love serving our customers, making technology tools that help people, and being part of a vibrant organization that is team-oriented. These characteristics are part of the reason our flagship solution, SafeSend Returns® is a multi-year technology innovation award winner. We deliver on our promise to offer best-in-class software design and customer service.
We offer a competitive compensation and benefits package including profit sharing, company-paid health benefits, and 401(k) plan with company matching. We provide an environment that encourages a healthy lifestyle promoting work/life balance and overall employee well-being. We also offer paid vacation time off, sick leave and holidays.
SafeSend is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law.
Top Skills
What We Do
SafeSend’s mission is to automate the tax and accounting profession with innovative, emerging technologies that help practitioners work more efficiently and serve their clients better. Progressive CPA firms and tax professionals rely on our unique and robust solutions to make their lives easier and their work more enjoyable.
SafeSend offers several foundational technology solutions for the tax and accounting profession. Our flagship offering, SafeSend Returns® is a multi-year winner of the CPA Practice Advisor Technology Innovation Award and has redefined the way accounting firms digitally assemble, securely deliver, and quickly capture e-signatures from clients for completed tax return packages. Additional tools we offer include, TicTie Calculate®, an Adobe® Acrobat® plug-in for accounting professionals, and SafeSend Exchange™, the secure, bi-directional file exchange system. Visit safesend.com to learn more about our digital solutions
