At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Reporting to the Chief Product Officer, the Head of Design will lead the entire design function at Spring Health, driving a step-function change in design craft, innovation, and impact. This leader will own and evolve the end-to-end Member, Provider, and Customer Experience, ensuring that every interaction—whether digital or service-based—is seamless, intuitive, and high-impact. This role is critical to making Spring Health the most user-centric, design-led company in mental health. The Chief Design Officer will shape not just UX/UI but embedding design thinking throughout the entire organization.
What you’ll be doing:
- Attract, mentor, and retain world-class design talent across Product Design and Research.
- Foster a culture of innovation, craft excellence, and continuous learning.
- Establish best-in-class design processes, frameworks, and rituals to scale the team effectively.
- Define and implement a visionary design strategy that levels up all aspects of UX/UI.
- Ensure that design is not just a function but a core differentiator for Spring Health.
- Oversee the entire user journey—from first interaction to referral and advocacy.
- Ensure a frictionless, engaging experience across web, mobile, and service touchpoints.
- Balance the needs of members (patients), providers, and enterprise customers to create holistic, high-impact solutions.
- Advocate for design as a business-critical function, influencing strategic decisions.
- Collaborate with Product, Engineering, Clinical, and GTM teams to drive measurable impact via design.
- Establish clear design KPIs tied to business outcomes (e.g., engagement, retention, NPS, referrals).
- Set up best-in-class design operations and governance.
- Integrate AI-driven design and personalization into Spring Health’s digital experiences.
- Elevate Spring Health’s design reputation externally via thought leadership, hiring, and industry presence.
What success looks like in this role:
- Design Quality & Team Maturity
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- Design Maturity Score – Improve design standards and best practices.
- Design Culture Score – Enhance team engagement, morale, and cross-functional collaboration.
- Design Debt Reduction – Resolve UX inconsistencies and improve experience cohesion.
- Accessibility & Usability Compliance – Ensure accessibility compliance and usability benchmarks.
- UX & User-Centered Impact
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- User Satisfaction – Improve NPS, CSAT, and qualitative feedback scores.
- Engagement & Adoption – Track frequency, depth, and new user adoption rates.
- Retention & Stickiness – Reduce churn and increase repeat usage through design improvements.
- Task Success – Optimize efficiency, accuracy, and completion rates of key user actions.
- Business & Product Outcomes
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- Design-Led Experimentation – Increase the % of product experiments influenced by design.
- Time-to-Value – Reduce time from user onboarding to meaningful engagement.
- Activation & Retention Impact – Demonstrate design’s role in improving core business KPIs.
- Operational Excellence & Influence
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- Cycle Time – Improve speed from request to final deliverable.
- Stakeholder Alignment – Strengthen collaboration with Product and Engineering.
- Design’s Impact on GTM Strategy – Ensure design plays a critical role in launch success.
- Thought Leadership – Drive design influence internally and externally through industry presence and evangelism.
What we expect from you:
- 8+ years of experience in design leadership roles (SVP, VP, or Chief Design Officer level preferred).
- Proven ability to scale and lead high-performing teams in a fast-paced environment.
- Experience owning end-to-end consumer and enterprise SaaS experiences.
- Strong background in product design, UX/UI, and service design for digital-first companies.
- Experience designing in highly regulated spaces (healthcare is a plus).
- AI/ML-driven design experience is a plus.
- A visionary storyteller who can influence executives and embed design thinking company-wide.
The target base salary range for this position is $254,400 - $335,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
What the Team is Saying
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI technology, called Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members. This technology isn't just for our members, but also for our more than 10,000 Providers to be empowered with data and insights to help members get the care they need faster.
Founded eight years ago to address the urgent global mental health crisis, Spring Health’s grown to cover more than 10 million lives through 450 employers, strategic payer relationships, and 27,000 groups that access the Spring Health through a channel partner.
We support employees at global brands like Microsoft, Target, J.P. Morgan Chase and Delta Airlines to deliver best-in-class outcomes for employees and a net positive ROI for employers. Last year, the company became the first and only company in its category to earn external validation of net savings for customers.
Why Work With Us
Our team is dedicated to revolutionizing mental healthcare. We stand by our values and are advocates for our members and team members. Together, we're building solutions with an intensity and focus that has been needed for decades. If you're a builder, come build the future of mental health with us.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.
