At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The VP for the Payments Optimization Communications Business reports to the COO and is responsible for maximizing the growth and retention of communication clients while overseeing the refinement/enhancement of the economics and operations (modernization, stakeholder alignment, value proposition, etc.). This role establishes and manages the approach and accountability for execution and serves as the main point of contact for the communications business.
What You’ll Do
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Provide dynamic and forward-thinking leadership within the healthcare communications business (including print and mail) business as well as positioning the business within Payments Optimization and with partner functions like Sales, Marketing, Client Management and Technology.
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Assess current operations, approaches, language and processes. Identify opportunities for modernization and innovative solutions.
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Partner with industry experts, vendors and consultants to evaluate new opportunities and best practices.
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Lead transformative initiatives within the business and with stakeholders to elevate understanding of the landscape, opportunities and competitive advantages.
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Set and track key performance indicators to measure operational success, client satisfaction and to drive improvements.
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Build materials and artifacts for the Payments Leadership Team, Operating Committee and other parties as appropriate.
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Provide inspirational leadership across Payments. Influence for alignment and create excitement and motivation about long-term goals.
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Model and hold teams accountable for healthy cultural behaviors. Ensure One Zelis language, constructive interactions, and motivational communication.
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Lead talent management strategies within the team to ensure development and retention of key talent. Establish production facilities as “great places to work”.
What You’ll Bring to Zelis
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Bachelor’s degree required; MBA preferred.
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10+ years of related industry experience, healthcare and technology preferred.
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Experience with managing capital expenditure planning, budgets (including P&L responsibility) to support strategic business plans preferred.
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Experience leading diverse and geographically dispersed teams, including non-exempt associates in production facilities.
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Able to establish a vision and identity for a business and bring it to life.
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Transformation, process improvement, automation, technology adoption.
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Emotional intelligence and growth mindset.
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Project management and change management skillsets.
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Creative problem solving.
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Influences with and without authority, addresses potential challenge or conflict in positive and proactive ways.
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Comfortably manages complexity and ambiguity, stays calm under pressure.
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Possesses excellent communication and presentation skills, tailoring messages and outcomes based on the audience (clients, internal stakeholders, vendors, etc.).
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
