VP- FP&A, Customer Care

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Vice President, FP&A, Care/Cx position is the finance leader for our Customer Care/Customer Experience division and, in partnership with our Chief Cx Officer, provides financial and strategic direction and oversight of the business.
Responsibilities
• Responsible for FP&A for Optimum's Customer Experience division, actively partnering with senior leaders and business planning teams to set, monitor, and deliver on operating budget performance.• Lead all aspects of developing Care operating plans and budgets, including call volume plans, productivity and staffing plans, shrinkage initiative-based plans, and expense/capital financial plans.• Provide required performance reporting to multiple regulatory entities, and Service Level and Performance Scorecard results to the Care leadership teams.• In partnership with SVP, Head of FP&A ensure the Care and Collections organizations have processes in place to regularly assess budget and budget performance, and provide clear actions and communication to senior business leadership on established financial and operational leading and lagging indicators and performance against them.• Partner with SVP, Head of FP&A to identify and monitor business trends and variances related to plan; provide information and insights related to monthly reporting, budgeting, forecasting, and long-range planning.
#LI-GW1
Qualifications
• BS/BA degree in Finance, Accounting, Economics, or a related field. MBA preferred• 12+ years of operationally focused financial management experience, including experience in a Finance leadership role• B2C strategy and planning experience in the consumer space required.• Strong quantitative and analytical capabilities, and extensive experience with financial planning, go to market strategy, forecasting, modeling, and data analysis• Experience in telecommunications, media, and/or technology strongly preferred• Proven ability to collaborate with and build effective business partnerships at senior levels of the organization• Strong problem solving and analytical skills including the ability to establish key operational metrics, summarize and interpret results, and develop strategic, actionable recommendations for leadership decision making
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00 - $255,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City