The Tax EUC/ITeSS Risk & Controls (R&C) Specialist provides strategic oversight, guidance and support related to End User Computing (EUC) and IT Enabled Smart Solutions (ITeSS) policy compliance, execution and maintenance across the Citi Tax function globally. The individual should possess an in-depth understanding of EUCs/ITeSS use cases and Operational Risk management, with a good understanding of the financial industry. This role will have responsibility for supporting all aspects, phases and strategy related to the EUC/ITeSS Framework and end-to-end EUC/ITeSS lifecycle. The role requires a broad and comprehensive understanding of the different policies, systems, and practices relevant to the function, as well as practical experience with multiple business cycles. This role is global in nature and will support and partner with the EUC/ITeSS Champion, Accountable Business Owners (ABOs) and various cross functional stakeholders including Finance, Technology, Risk, Independent Compliance Risk Management, and Internal Audit. Excellent communication skills are required to influence a wide range of audiences.
Responsibilities
Included, but not limited to:
- Ensure awareness of the “End User Computing” (EUC), and “IT -enabled Smart” (ITeSS) Policy and Standards; communicate recent policy changes and program updates to all Tax stakeholders.
- Responsible for supporting Accountable Business Owners (ABOs) and EUC/ITeSS Owners with adherence to the EUC & ITeSS Policies
- Monitor EUC/ITeSS Compliance metrics and ensure stakeholders meet requirements, follow up with EUC/ITeSS stakeholders to ensure compliance reviews are performed; including working with users on reported issues
- Perform oversight of adoption of the EUC/ITeSS Process Risk Control and Monitoring (PRCMs) requirements and provide information to support monitoring of EUC/ITeSS controls in alignment with the Managers Control Assessment (MCA) PRCMs
- Assess and review all EUC/ITeSS Exceptions submitted to ensure the exceptions are complete, aligned with their business’ initiatives and goals for EUC/ITeSS, and follow up with Steering Committee members or delegates to review and obtain approvals.
- Perform Quality Assurance Testing & Reviews. Review sample selections of EUC and Non-EUCs to validate the business meets the EUC Standards’ requirements.
- Lead Business and Function level engagement on EUC/ITeSS Tool implementation and enhancements, testing, and training
- Attend all EUC/ITeSS Champion trainings conducted by the EUC/ITeSS Governance Team.
- Monitor High & Critical & Medium Risk EUCs retirement plan creation and completeness
- Medium Risk EUC Survey Coordination: The EUC Champions are required to review and attest to the accuracy of the MR EUC risk assessment classification to ensure adherence to the consent order regulatory requirement.
- Provide SME (including technical) support to EUC/ITeSS owners (queries & troubleshooting)
- Support EUC/ITeSS related Issue Management (Identification, wording review, specific training, closure review)
Support ITeSS Use Case Migration/Registration
- Partner effectively across the firm with key teams to drive the tools and capabilities including EUC/ITeSS Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities supporting the EUC and ITeSS Lifecycle.
- Point-of-Contact and Coordinator for a wide range of EUC/ITeSS related initiatives, projects and deliverables, especially those related to Regulator requests/requirements as well as internal First, Second and Third Lines of Defense challenges and audits
- Administer First Line of Defense Credible challenge of EUC/ITeSS use cases
- Assist with Tax Function level engagement on tooling implementation and enhancements, testing, and training.
- Identify and evaluate issues, including assessing root cause analysis to support the development of effective Corrective Action Plans (CAPs), Risk Exceptions and corresponding timelines
- Support the validation and closing of issues and CAPs, validation of supporting documentation used for closure and engaging risk partners across all three lines of defense
- Assist with the execution of Transformation related deliverables, including reviewing and assessing supporting documentation and engaging risk partners across all the lines of defense
- Engage in additional R&C strategic initiatives, including collaboration with key stakeholders and risk partners across all the lines of defense
- Provide risk and control guidance in accordance with Enterprise Risk Management Framework
- This is a global role that will work with senior Tax leaders and their teams across all jurisdictions as well as interface with other businesses and functions as well all lines of defense
.
Qualifications
- Strong understanding of the Enterprise Risk Management Framework and of the EUC/ITeSS Governance Framework for Citi.
- Extensive knowledge of , and experience with, Citi’s End User Computing and IT Enabled Smart Solutions (ITeSS) Policies, Standards and Procedures, as well as EUC Governance Programs and related support & guidance teams
- Demonstrated excellence at working with colleagues and stakeholders to both guide and ensure EUC/ITeSS policy compliance and best practices.
- Desire and Ability to be point of contact for stakeholders – identifying and understanding needs in order to drive decision- making/resolution in a collaborative approach which includes vetting/troubleshooting
- Ability to partner with stakeholders to validate draft action plans in support of regulatory requirements/commitments or initiatives
- Proficiency at measuring policy adherence and remedial action follow through associated with Policy adherence.
- Robust understanding of an effective control environment, including control design and operating effectiveness
- Strong problem-solving skills; comfortable tackling complex problems by breaking down into manageable portions
- Ability to work in a fast-paced, dynamic, and global environment, including strong communication, facilitation, and consensus-building skills
- Detailed oriented, including strong organization and project management skills to meet strict deadlines
- Strong Excel, Dashboard and SharePoint creation capabilities desired
------------------------------------------------------
Job Family Group:
Finance
------------------------------------------------------
Job Family:
Tax
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Primary Location:
Tampa Florida United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Anticipated Posting Close Date:
Apr 14, 2025
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Top Skills
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
