About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here's the best part: our team. We're a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
About the Role
ROLLER is scaling fast—and our internal systems must do more than keep up. We’re at the start of a critical journey to connect data silos, reduce friction, and build a data-informed, automation-first culture.
We’re looking for a VP of Enterprise Systems & IT who can make things work—practically, pragmatically, and at pace. Reporting to senior leadership, you’ll take ownership of our core systems, Salesforce, NetSuite, Chargebee, HiBob, Lattice, and internal data platforms (BigQuery & Looker) - and partner with all departments to scale operations and create leverage. You’ll also oversee day-to-day IT operations, ensuring our global team stays secure, connected, and productive.
You won’t just keep the lights on—you’ll design the operating system of a modern SaaS company. You’ll connect the dots, reduce the noise, and power the systems that help our team win.
What You'll Do
Enterprise Systems Strategy:
- Own and evolve our enterprise stack:
- Pre & Post Sales - Salesforce (Sales Cloud, Service Cloud, CPQ),
- Finance - NetSuite, Chargebee, Aleph
- HR - HiBob & Lattice
- Data platforms - BigQuery, Looker & HiTouch
- Architect scalable, secure, and integrated solutions that support core business workflows (Lead-to-Cash, Procure-to-Pay, Hire-to-Retire).
- Design systems with scale and change in mind, ensuring we can grow to $200M+ ARR without breaking what works.
- Own and evolve our systems roadmap—prioritizing what drives efficiency, insight, and execution speed.
Cross-functional Partnership, Enablement & Execution:
- Act as a strategic partner to business leaders—translating operational challenges into scalable tech solutions that deliver meaningful impact.
- Identify and eliminate manual work through automation, integration, and smarter processes.
- Champion and deploy GenAI and low-code tools to accelerate execution and improve visibility.
- Lead the integration of productivity tools (e.g., Google Workspace, Slack, Confluence, Jira) to ensure teams have the tools they need to move fast.
- Own data quality and system integrity across teams—supporting our evolution toward a data-informed culture.
- Drive and manage cross-functional project execution—from requirements gathering to go-live, ensuring accountability, clarity, timelines, and measurable outcomes.
- Lead change management and user enablement to ensure adoption and ROI of new systems and processes.
Day-to-Day IT Operations:
- Oversee internal IT support for our global team, including:
- Office IT setup and management
- Employee devices (procurement, setup, support, lifecycle)
- Identity and access management (SSO, provisioning/de-provisioning)
- Productivity tools administration and support (e.g., Slack, Google Workspace, Zoom, Atlassian suite)
- Security posture and incident response in collaboration with InfoSec
- Ensure systems are secure, reliable, and support remote/hybrid work at scale.
Team & Vendor Management:
- Lead and grow a small, high-performing team across business systems, IT operations, and internal tooling.
- Manage vendor relationships, contract negotiations, and third-party implementation partners.
- Continuously evaluate and optimize our tech stack for cost-efficiency, performance, and fit for scale.
- Partner with Product and Legal to ensure systems and vendors meet our compliance and risk standards.
About You
- Led end-to-end ownership of Salesforce and NetSuite platforms in high-growth SaaS environments, supporting scalable operations and revenue expansion.
- Implemented subscription billing systems and revenue recognition processes, enhancing financial accuracy and compliance.
- Managed internal IT operations, including office infrastructure, employee devices, and security protocols, ensuring seamless and secure IT support.
- Spearheaded automation initiatives and system integrations, increasing operational efficiency and scalability.
- Designed system architectures and established data governance frameworks, facilitating cross-system reporting and informed decision-making.
- Collaborated across departments to prioritize and execute IT projects that aligned with business objectives and delivered measurable impact.
- Leveraged generative AI and workflow tools to streamline processes and accelerate project delivery.
- Fostered cross-functional partnerships and applied rigorous prioritization to drive initiatives that significantly improved organizational performance
Perks!
- You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
- 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
- Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
- Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
- Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial call with our Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. - Interview with the Hiring Manager
You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail. - Loop Interviews
This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for! - Offer
If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
Top Skills
What We Do
ROLLER’s vision is to help create experiences that bring joy and happiness to the world. We aim to achieve this by building technology for leisure and attractions businesses, helping them to deliver amazing experiences for their guests.
ROLLER is a complete software platform for the modern attraction. Our platform is built to support the key areas of your business, and to help you improve operations, grow revenue and delight your guests.
Our innovative products include; Ticketing, Point-of-Sale, Integrated Payments, CRM, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets and more. For a full feature list visit: https://www.roller.software/feature-list
