VP Digital Product Management

Company :Highmark HealthJob Description : 

JOB SUMMARY
                                                                                                          

The VP of Digital Product Management is responsible for the strategy, roadmap, delivery, and ongoing management of a suite of digital products that support our customer and clinician experiences at Highmark Health. The person in this role will lead a team of digital product managers and partner with our omni-channel journey owners to ensure Highmark’s digital experiences are poised to make it easier for people to do business with Highmark, to make it easier for people to manage their health, and to deliver value to our stakeholders, both internal and external. This leader will also partner with our design, technology, and data teams and a variety of external partners to ensure our digital experiences are equally desirable, feasible, and viable.

ESSENTIAL RESPONSIBILITIES

• Manage a group of Portfolio Leaders, Digital Roadmap Consultants and Product Management Analysts to drive Living Health Digital Product Management initiatives

• Develop and evolve the Living Health integrated digital platform experience strategy and direct the enterprise Digital Product Management Hub roadmap for alignment to strategic objectives

• Develop and administer a set of product management standards and playbooks, lifecycle management practices, performance evaluation frameworks, structure/process for product business cases, and oversight & governance to ensure consistency of work across Product Management groups across the enterprise

• Actively engage and build relationships with Digital product management groups across the organization and delivery partners in technology, analytics, marketing, and other enterprise groups, to align strategies, leverage resources, and maximize value

• Develop a prioritization and digital roadmap management process to coordinate with Product Managers across the organization and maintain an integrated, end-to-end digital roadmap for the enterprise and manage governance to ensure that all solutions being worked on across the enterprise are aligned to strategic objectives and do not overlap or conflict

• Coordinate with Product Owners within technology to adjust the integrated, end-to-end digital roadmap based on solution feasibility & sequencing

• Evaluate resource capacity (supply & demand) of digital solutions on roadmap to determine resource needs and work with enterprise delivery partners to align on allocation and timing

• Collaborate with Vendor Management, Enterprise Technology and Enterprise Analytics to define a unified vendor selection process, including technical standards, data/integration requirements, and guidelines for partner evaluation, selection, and ongoing management.

• Define Digital product evaluation framework and facilitate the establishment of KPIs/metrics & target goals for each digital product and assess performance of current digital product against that framework

• Direct product lifecycle management practices and work with enterprise partners to create improvement plans to reach targets and inform decisions to scale, maintain, replace, or retire solutions in the portfolio.

• Assess and align overall portfolio to meet current and future customer/clinician needs by considering leading edge technologies and market trends and incorporating the feedback received from solution designers, business stakeholders, software architects, delivery teams, clients, customers and clinicians

• Ensure the implementation and adherence of government regulations, mandates, and process improvement initiatives.

• Perform management responsibilities to including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.

• Plan, organize, staff, direct and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.

• Other duties as assigned or requested.

EDUCATION

Required                                                                                                                            

• Bachelor's Degree in Engineering, Product Design/Management, Business Administration, Management Information Science, or related field

Substitutions

• None

Preferred

• Master’s Degree in Engineering, Product Design/Management, Business Administration, Management Information Science, or related field

EXPERIENCE

Required

• 10 years of experience in digital strategy and execution

• 10 years of experience in platform and omni-channel solution delivery

• 10 years of experience in managing group(s) responsible for user-facing digital solutions

• Deep application design and development knowledge

• Understanding of Agile Development techniques and tools

Preferred

• Experience managing complex initiatives in the consulting, healthcare, or insurance industry

• Track record of driving transformational change, leading teams, developing talent, and building relationships

• Practice of Human Centered Design and/or Design Thinking process and methods

LICENSES OR CERTIFICATIONS

Require

• None

Preferred

• None

SKILLS

• Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development.

• Excellent written and spoken communications skills.

• Strong leadership and interpersonal skills.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$145,300.00

Pay Range Maximum:

$301,300.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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