Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship product the FieldPrinter™ automates the layout process for construction projects and accelerates the digital transformation of the building process.
We are looking for a VP of Customer Success to transform a team of customer success professionals to accelerate client utilization of our transformative product. You will create playbooks and strategies that enable customers to adopt Dusty successfully within their organizations by digitizing their processes and improving productivity in one of the largest sectors in the global economy: construction.
This role reports to the CEO, and is ideally based out of the San Francisco Bay Area. Travel is estimated to be 25% time to client sites.
Responsibilities
- Define a playbook for growing utilization of a category-defining innovative product and thereby increasing revenue per customer.
- Manage, support, and grow a team of talented Customer Success Managers, Implementation Managers, customer support leads, and customer enablement professionals
- Own key KPIs for the customer success function including metrics for NDR, GRR, time to revenue, and account health
- Engage with customers to understand their business, and develop strategies to expand product adoption
Requirements
- 8+ years in customer success and/or sales with large enterprise clients
- 4+ years years leading and growing teams of CS professionals
- Problem-solver mindset: rather than executing a known playbook, you will be creating new playbooks to drive adoption of our novel product category across an industry that is traditionally slow to adopt
- Startup mindset: you thrive in fast-paced, rapidly changing environments; you are a phenomenal communicator and collaborator
- Mission-driven: you optimize for company outcomes
- Bonus: Familiarity or experience in the construction industry
Why You Should Join:
In joining our team, you’ll become an important part of a small and fast-growing company. We are daring to accomplish something big, do you want to be a critical part of Dusty's success? We are deeply committed to our mission, and we believe in removing roadblocks that distract us from reaching our goals.
To that end, we offer an unlimited vacation policy, a 401k with employer match, reasonable work hours, and flexible schedules. We know that our best work happens when we feel well-rested and capable of focusing all of our energy on making Dusty successful!
Strong, effective teams are composed of people with a diverse set of backgrounds and experiences who bring a variety of perspectives to their work. We actively encourage applications from a diverse pool, including those from historically under-represented groups such as women, people of color, people who identify LGBTQ, people with disabilities, and immigrants.
Our Code of Conduct:
Dusty Robotics exists to serve a wide variety of customers from all walks of life. We believe that our mission is best served in an environment that is friendly, safe, accepting, and free of intimidation or harassment. We do not tolerate abusive behavior.
*We are not accepting unsolicited resumes from third-party recruiters or agencies
What We Do
Dusty Robotics develops robot-powered tools for the modern construction workforce.
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