Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.
As Vice President of Enterprise Customer Success, you will be responsible for driving deep, transformational value and creating raving fans in our Enterprise segments. As an expert in building and maturing upmarket Customer Success organizations, you will build, lead, and develop senior CS leaders and Customer Success Managers, work collaboratively across all functions of the company, and mature our value delivery capabilities to consistently create raving fans of Gong. You will report directly to the SVP Customer Success and be a key member of their leadership team.
RESPONSIBILITIES
- Lead the Enterprise Customer Success organizations – accountable for the success of Gong’s Enterprise accounts, including GDR targets and in partnership is sales Upsell targets as part of variable compensation.
- Enhance Gong’s Enterprise Customer Success strategy and methodology; Improve on our prescriptive, scalable customer success motion to best support our largest and most strategic customers.
- Partner cross functionally to develop the optimal customer journey, drive deep customer value, create multi-year plans, and increase efficiency.
- Establish clarity and accountability around a set of key leading and lagging indicators for customer outcomes.
- Provide exceptional strategic support in driving success to our customers, especially in executive-level customer interactions; Track record of customer-centric decision-making.
- Recruit, develop and inspire exceptional talent; Leading with compassion and authenticity, connected to the team and deeply invested in people; a leader who loves to serve and embodies the Gong leadership principles.
QUALIFICATIONS
- 5+ years of success in a VP CS role or equivalent title.
- 10+ years of experience leading Enterprise or Strategic accounts in fast growing B2B SaaS organizations.
- Led large CS organizations managing millions in revenue.
- Expertise in driving strategic value to customers, ideally with transformational products, requiring a consultative approach.
- Driving revenue growth in partnership with the Sales organization through up-sell and cross-sell.
- Work in close collaboration with cross functional partners (Services, Sales, Support, Education, Product, Operations, etc.) to define the ideal customer journey, value delivery methodology, metrics, and operational models.
- Exceptional communication and interpersonal skills with the ability to build effective relationships and influence stakeholders at all levels.
- Fluent with data and confident in making data-driven decisions.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $280,000 - $310,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
What We Do
We created the Revenue Intelligence category to enable leading revenue teams to get the unfiltered truth about their customer interactions, their deals, and transform the way they go to market.
Why Work With Us
Each department strives to be the best at its craft, yet, we're here to win as a team as well! From our engineers working with the latest in machine learning, to our world-class sales and success teams, we’ve created an inclusive culture where everyone is set up for success.
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