VP Customer Success - Americas

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
What are we looking for?
HiBob is looking for a VP of Customer Success to join us to lead a team of passionate, bright and eager professionals of CS and Professional services, as well as build from scratch a team of payroll operations team and support for the Americas region. . We work together to become HR subject matter experts, keep up with an ever-evolving product in a market that is at disruption. We work together to win together. We celebrate every go live and strive to keep our customers happy and fans of Bob, as well as empowered by it. We leverage our relationship to form a close community of influential HR people that put their people first.
In this role, your main strategic goal is to build a world-class payroll operations team from the ground up, while scaling and optimizing the CS team for our Americas & Canadian customers, continuing to drive key focus to customer value as well as strive for operational excellence as we're introducing a mission critical solution to our clients and the market.
You will have extensive experience in payroll operations and customer success, with passion for providing an exceptional customer experience through driving customer value and maintaining best in class operational excellence. This role will be paramount to laying the foundation for the newly-formed payroll services team as a key component into our successful journey in the US to become a leader for HCM for the Mid-size, Multinational, Modern businesses.
As part of your role, you will be a critical translator of the voice of our US customers, and partner with Product Management team to design a payroll product that addresses our clients needs, with the Bob UX as a guiding principle - excellent user experience through their HCM and payroll processes.
Base salaries for this role range from $212,000-$280,000. Additionally this role has a variable compensation component.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate's depth of experience, their qualifications relative to incumbent employees, and their location - among other factors.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• Customer obsession & service orientation: Keen to deliver exceptional service to all our clients, that is first and foremost providing value to our clients, while nurturing client retention and growth
• Team leadership: Your mission would be to build a high-performing team and establish efficient and smooth payroll processes in an inclusive, positive and top performing culture.
• Extensive CoreHR knowledge (inc Payroll) : A strong understanding of HCM and payroll processes, the economic buyer and decision maker personas.
• Problem-solving skills : The ability to identify and resolve complex issues, including discrepancies, errors, and employee inquiries. Experience in troubleshooting problems and implementing solutions.
• Communication and collaboration : Strong interpersonal and communication skills to effectively collaborate with other departments, such as Product and Sales, and regions.
• Continuous improvement mindset : A proactive approach to identify opportunities for process improvement and implementing best practices. Experience in implementing automation tools, streamlining processes, and enhancing payroll efficiency.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!