VP, Client Success

Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Our solutions provide advertisers with more time and freedom to concentrate on what matters to them most, both professionally and personally. We carry this philosophy into our workplace, offering our employees more chances to grow, collaborate, and achieve their goals. At Cognitiv, you will get MORE:

- Festiv - Fun and positivity are integral to our work environment. From cross-departmental games to friendly competitions and unique events, we ensure a dynamic and enthusiastic culture.

- Responsiv - Making a difference for our clients is at the heart of what we do. To make this one of our superpowers, we strive to create a culture of open communication and continuous learning. You will work closely with clients and key company stakeholders, sharpening your communication skills in a supportive environment where your input and ideas are valued and integral to our success.

- Inclusiv - Diversity and inclusion are more than just words to us—they are principles we live by.  We celebrate unique perspectives, ensuring everyone feels valued and respected.

- Inventiv - As industry pioneers, we continuously reinvent and reimagine solutions. Sharing our knowledge and expertise to educate and lead the market is part of our DNA. If you love questioning the status quo, pushing boundaries, and challenging conventional thinking, you will fit right in. We admire intellectual curiosity and encourage it at every turn.

- Transformativ - We invest in the continuous growth and development of our team members, celebrating their contributions and supporting their work-life balance and overall well-being. Our holistic training, onboarding programs, and professional growth and development initiatives ensure you have the resources to succeed.

- Collaborativ - We transcend geographical boundaries, seamlessly operating across two coasts. Our culture thrives on cross-departmental collaboration and a unified sense of purpose, making teamwork a cornerstone of our success.

We are looking for a dynamic and strategic Vice President, Client Success to lead and scale our client engagement and pre-sale operations. This role will report directly to the President and oversee both the Sr. Director of Client Success and the Director, Sales Planning, ensuring seamless client experiences from pre-sale through long-term partnership growth. The VP, Client Success will play a critical role in maintaining and expanding relationships with high-level, strategic clients while driving revenue growth and retention.

This leader must have deep AdTech and Programmatic expertise, exceptional client management skills, and a passion for driving results through innovation and collaboration.

This position will be located in New York, NY with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday).

Core Responsibilities

Leadership & Strategy

● Lead, mentor, and develop the Client Success and Sales Planning teams to ensure high performance and professional growth.

● Establish and execute a strategic vision for Client Success and Sales Planning, aligning with company objectives.

● Drive collaboration across departments (Sales, Product, Marketing, and Data Science) to enhance client outcomes and campaign success.

Client Engagement & Industry Leadership

● Serve as a key executive sponsor for high-profile clients, building and strengthening senior-level relationships.

● Represent the company at industry conferences, speaking engagements, and thought leadership events.

● Stay ahead of AdTech and Programmatic trends, providing strategic insights internally and externally.

Client Success & Retention

● Own client satisfaction and retention, ensuring long-term success and revenue growth.

● Develop and implement best-in-class account management strategies, including proactive performance reviews and optimization recommendations.

●Partner with key clients to understand their evolving needs and align our solutions to their business objectives.

Pre-Sale & Sales Planning

● Oversee the Sales Planning team, ensuring compelling and strategic RFP responses that drive new business opportunities.

● Work closely with Sales leadership to develop winning pre-sale strategies and pricing recommendations.

● Drive efficiency in the pre-sale process through technology, insights, and streamlined workflows.

Requirements

● 10+ years of experience in AdTech, Programmatic Advertising, or Digital Media, with a strong background in Client Success and/or Sales Strategy.

● Proven experience managing and growing high-performing teams.

● Strong understanding of the RFP process, media planning, and ad operations.

● Exceptional relationship-building skills with C-level executives and senior stakeholders.

● Experience representing companies at industry events and speaking engagements.

● Data-driven mindset with an ability to translate insights into strategic recommendations.

● Excellent communication, negotiation, and presentation skills.

● $220,000-$280,000 Base Salary + Equity      

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

●       Medical, Dental and Vision coverage, including some plans that are 100% employer paid

●       12 weeks paid parental leave

●       Career Ladders slated to advance your career

●       Unlimited PTO

●       Work-From-Anywhere August

●       Equity at all levels

●       Comprehensive onboarding program (Cognitiv University)

●       Hybrid work model

●       Daily Lunch On Us

●       Health and Wellness Stipend

●       Cell phone reimbursement

●       Parking Expense (CA & WA Offices)

●       401(k) plan with employer match

●       Employee Assistance Program

●       Pre-tax commuter benefits

and MORE!

Cognitiv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring equal employment opportunities for all employees and applicants, regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.