Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in London, Ramat Gan, and Grand Rapids (MI).
The VP of Account Management is a key leadership position responsible for overseeing a team of account managers and team leads to drive revenue growth, client retention, and overall client satisfaction. This role requires a strategic and results-oriented individual with exceptional leadership and communication skills.
Key Responsibilities
- Team Leadership: Manage and mentor a team of 2 Team Leads and 11 Account Managers, providing guidance, coaching, and performance feedback.
- Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing accounts.
- Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
- Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans.
- Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded.
- Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives.
- Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness.
- Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance.
- Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion.
Qualifications
- Bachelor's Degree in Business or related field; MBA preferred.
- 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role.
- Proven track record of success in driving revenue growth from existing book of business and client retention.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strategic thinker with strong analytical and problem-solving skills.
- Proficient in CRM and other account management tools.
Key Competencies
- Leadership
- Communication
- Strategic Thinking
- Relationship Building
- Results Orientation
- Problem Solving
Compensation and Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
Top Skills
What We Do
Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business.
Our social media management, social listening, and employee advocacy solutions are built for B2B, allowing marketers to engage with customers and prospects on social media, get actionable insights, and prove social ROI. Integrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps marketers leverage social data to improve customer experience and drive revenue growth.
Trusted by thousands of B2B marketing professionals globally.
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