Vitals Monitoring Associate III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for daily interaction via phone, mail, email, or personally with VRI Customers, Prospective Customers, Case Managers, Care Partners, Home Service Representatives (HSR’s), and other teammates to establish and/or maintain a positive working relationship with all parties.

This role…

• Receives, investigates and responds to all customer inquiries regarding Vitals Monitoring.
• Provides first level support of incoming phone calls by responding to requests, assisting with inquiries, attending to complaints and concerns immediately or transferring callers to appropriate departments as warranted to facilitate satisfactory resolution.
• Places outbound calls to establish new service, activate a self-install device to increase company RMR as well as non-adherence calls to increase program compliance.
• Interacts with clients, Case Managers or Health Coaches, and HSR’s in a professional, helpful and courteous manner.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Processes various types of referrals, renewals, disconnects, and change orders received via phone, fax, mail, and email.
• Serves as a liaison with Case Managers or Health Coaches, HSR’s, Technical Support, and Shipping and Receiving.
• Operates/utilizes the company’s software and Microsoft Office applications.
• Assists in maintaining and monitoring client records in internal systems.
• Maintains detailed files for documentation. Update client files, as needed.
• Provides basic trouble-shooting technical assistance to clients. Report malfunctions to ensure units receive necessary maintenance.
• Attempts to overcome objections from clients to avoid disconnection and prevent client churn
• Works on a variety of reports.
• Participate in other projects or duties as assigned

We are interested in speaking to individuals with the following…

• High School Diploma required.
• Two (2) years or less of experience of contact center or customer service with heavy phone volume and/or data entry.
• Or equivalent combination of education and/or experience.
• Exceptional customer service and people skills; ability to listen and understand customer needs and concerns.
• Excellent verbal and written communication skills.
• Ability to work independently or with a team.
• Ability to quickly learn new technology and processes.
• Problem-solving ability, including understanding and following complex instructions.
• Ability to accurately type 35wpm.
• Familiarity with customer service software and CRM systems is a plus.
• Ability to work flexible hours and overtime when needed.

Salary: $18.81-$21/hourly

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]