VIP Lounge Representative - MGM Grand

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

PRIMARY PURPOSE:

As a VIP Lounge Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $20.00 per hour plus commission

THE DAY TO DAY:

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered

• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

• Resolve guest bills with casino hosts for any additional food, beverages or show tickets

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

• Open the VIP lounge daily by following department standards including but not limited to: running VIPR reports for limo arrival and departure information, and assigning rooms for VIP arrivals

• Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent educational experience

• Ability to work varied shifts with an open schedule

• Bilingual

• One (1) year of experience in hospitality, Guest Services, Front Desk, or Concierge preferably in a luxury or VIP setting

• Experience with the software Opera

• Strong interpersonal skills with a passion for delivering outstanding guest experiences to handle guest service recovery

• High level of accuracy and attention to detail in handling guest requests, complaints and financial transactions

THE PERKS AND BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more 

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11981

Are you ready to JOIN THE SHOW? Apply today!