Director, Sportsbook Operations

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We're looking for a Director, Sportsbook Operations to join our Online Sportsbook Team. In this role, you will lead a team dedicated to maximizing the lifetime value of our sportsbook customers. By fostering a culture of excellence and innovation, you'll mentor and lead a team, ensuring they have the tools and resources necessary for success. You will collaborate cross-functionally, utilizing data analytics and market insights to identify trends and opportunities for continuous improvement. Your leadership will be instrumental in refining operational processes and implementing best practices, ultimately enhancing the overall customer experience and positioning DraftKings as a leader in the sports betting industry.
What you'll do as a Director, Sportsbook Operations

• Drive the performance across a suite of customer behavioral metrics that align with top-line business performance goals.
• Own a significant portion of the overall sportsbook reinvestment budget with accountability to the efficacy of spend and budget management.
• Define the strategy that contributes to the growing lifetime value of a DraftKings Sportsbook customer.
• Adopt a continuous improvement mindset, develop and own an ongoing test-and-learn agenda, and provide regular performance updates to leadership.
• Drive the evolution of product capabilities, serving as a key decision-maker and sponsor for enhancing functionality and promotional mechanics.

What you'll bring

• At least 5 years of experience in the regulated online sports betting industry.
• Experience managing a promotional budget or direct accountability to top line business metrics is strongly preferred.
• Bachelor's degree in a relevant field such as Business, Economics, Statistics, or Mathematics, is preferred.
• Ability to deliver on complex objectives that exceed business expectations.
• A collaborative focus with the desire to work cross-functionally across multiple stakeholders to accomplish goals.
• Strong ability to manage tight deadlines, shifting priorities, and multiple complex projects simultaneously.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 140,000.00 USD - 175,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.