Who we are looking for
A VIP Customer Account Advisor, who will provide an excellent standard of service to our high profile US customers, resolving general and account-specific queries.
This is an exciting opportunity to join a dynamic team, focused on delivering exceptional service to our VIP customers. You will be responsible for building rapport, understanding customer needs, and providing tailored solutions.
Your ability to navigate systems and applications effectively will ensure that you can resolve queries efficiently. Relevant training will be provided.
The position is full-time, working any 5 days from 7, between the hours of 7:00 am and 11:00pm, including public holidays and weekends.
Starting at $24.41 per hour, with an increase to $24.93 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and critical thinking skills.
Ability to build rapport and maintain professional relationships.
Knowledge of customer service best practices and procedures.
Ability to work effectively under pressure and adapt to changing priorities.
Maintain compliance with individual licensing requirements according to regulations.
Self-motivation, with a passion for delivering high quality customer service.
Strong organizational skills and attention to detail.
Ability to work collaboratively with team members and other departments.
Main Responsibilities
Resolving customer queries through various communication channels.
Navigating back-office tools to extract key information and resolve issues.
Providing clear and comprehensive information to customers.
Taking ownership of customer issues and ensure satisfactory resolutions.
Educating customers on Gaming products, promotions, and responsible gambling.
Collaborating with other departments to enhance customer experience.
Participating in training and development opportunities.
Top Skills
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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