View From Seat Quality Assurance

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.

The VFS Quality Assurance team is part of the larger StubHub Catalogue Team, which is responsible for the creation and maintenance of all events on its consumer-facing platform. The Catalogue Team is part of the North America business operations group and work cross-functionally with product, customer service, supply, and fulfillment to drive a world-class ticketing catalog. Agents on the VFS Quality Assurance team will coordinate directly with the Head of Catalogue Operations and the Catalogue Product Manager to prioritize and process view from seat images for the highest impact events globally. 

View From Seat QA Associate who will be responsible for the quality control of view from seat imagery on StubHub’s customer facing website. Strong attention to detail in a fast-paced, constantly evolving environment is necessary to ensure strong site performance and customer experience. This role will be responsible for publishing and reviewing all new view from seat imagery on StubHub’s website in accordance with established guidelines. This person will work within the North America business operations group and work cross-functionally with product, customer service, supply, and fulfillment to drive a world-class ticketing catalog. 

This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You'll Do

• Researching view from seat references for different venue configurations 
• Checking view from seat images rendered by 3D models for quality and accuracy 
• Corresponding with the vendors that create the 3D models to request changes 
• Maintaining up-to-date tracking of all configurations that you have checked 
• Uploading imagery that has passed quality assurance checks directly onto the website 
• Troubleshooting issues with imagery uploading 
• Supporting ad hoc projects as the need arises 

What You've Done

• BS/BA degree or equivalent - 0 to 2 years related professional experience 
• Ticketing or entertainment experience a plus 
• Self-starter and ability to execute on multiple projects and tasks 
• Strong ability to comprehend and understand processes with a desire to build and improve them 
• Strong attention to detail combined with the ability to prioritize and meet aggressive targets and deadlines 
• Flexibility including changing working schedule according to sports updates needed 
• Strong written and oral communication skills 
• Team player who is comfortable working with various departments 
• Quick learner who is able to work independently 

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action. 

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.