Vice President of Talent Acquisition

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Vice President – Talent Acquisition has global responsibility for volume hiring across Everise GEOs. This includes agent and support hiring for 18,000 positions annually. This role must operate in a very fast-paced and constantly changing environment with managing various strategic and tactical tasks on a daily basis.

Principle Accountabilities (Key Result Areas)

• Oversees and directs the full life cycle of the recruiting process. This includes developing recruiting strategies to ensure job openings are filled in a timely and cost-effective manner

• Full department responsibility including all aspects of leading a shared services function Spearheads campaigns and sourcing initiatives for effective candidate pooling in partnership with marketing

• Responsible for vendor management for suppliers engaged with Talent Acquisition

• Creates processes to accelerate the speed to hire while maximizing hiring quality

• Oversees a team of managers with sourcing specialists, recruiters, interviewers, and administrative staff within the recruiting team. This involves training employees and setting recruiting goals, as well as implementing guidelines to ensure hiring strategies to align with the organization's policies and objectives. Team members reside in the US, Guatemala, Bogota, and the Philippines with the majority of the staff located in Manila.

• Provide valuable insight on growing industry trends regarding jobs, salaries, and other topics related to human resources. Often work with compensation and job development personnel to assist in job analysis, development of salary ranges, and employee retention.

• Financial Budgets - Working with other executives in the organization, the VP plans for short and long-term staffing needs by creating and maintaining a fiscal recruiting budget. This involves developing a financial plan, projecting expenditures for recruiting needs, and allocating funds for recruiting efforts.

Attributes & Attitude

• Ability to partner and collaborate with internal departments as well as clients

• Good understanding of business cycles, budgeting & financial management

• Customer-centric & enabling people's performance

• Ability to drive continuous improvement initiatives

• Align individual goals with organizational goals

• Ability to manage multiple complex projects simultaneously

• Ability to select technology platforms to enhance hiring processes

• Ability to drive marketing and sourcing initiatives resulting in the development of an ongoing pipeline of candidates

Knowledge

• Qualification: BA/BS

• Experience with global high-volume onsite and remote (W@H) hiring

• Experience: 10 – 14 years of experience in the BPO/Call Center Industry

• Experience with building and managing a high-performing team

• Experience with building volume and targeted hiring sourcing strategies

• Experience with healthcare insurance positions preferred

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.