Vice President, Product Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About The Research & Insights Team

Research & Insights (R&I) is a strategic partner to product management, engineering, User Experience (UX), and go-to-market teams across Salesforce. We are passionate about understanding and solving our customers’ issues, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales, strategy and operations. Together, we shape the future of Salesforce for the benefit of millions of end users.

Key Responsibilities include:

• Define, lead and resource the research and insights agenda for the company’s  highest priority technical products (Agentforce, AI, Platform) to deliver the best possible product experience for our customers

• Align and partner with General Managers (GMs) and cross-functional executives (Product Management, User Experience, Engineering) to deliver insights for the end-to-end product life cycle

• Define and ensure insight impact throughout the Technology & Product organization and Salesforce at large

• Lead, develop, and mentor a high-performing, globally distributed research team

• Manage the team’s business operations (e.g., budget management, resource procurement)

• Drive an insight-informed and data-driven culture for the company.

Key Skills

• Proven track record of delivering insight work with measurable business outcomes

• Expertise in the research craft and its execution in a business environment

• Excellent cross-disciplinary collaboration skills and strong organizational agility

• Strong leadership and management expertise

• Executive-level presentation skills in business and technical contexts

• Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.

• University degree in a research or business-focused field (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

• Minimum of 15 years experience leading research in product development, user experience or technology contexts.

• Bonus: Experience in CRM, enterprise business software, or analogous industries

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $255,600 to $449,600.

For California-based roles, the base salary hiring range for this position is $281,000 to $491,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.