Job Summary
As the Vice President of Product and Operations, you will lead and oversee the strategy, execution, and growth of one or more of our core products. You will also be responsible for driving product operations, aligning product development with company objectives, and optimizing internal processes to enhance efficiency and effectiveness. This role is a unique blend of product leadership, cross-functional collaboration, and operational oversight, requiring both visionary leadership and a keen focus on operational details.
What You'll Do
Product Leadership:
- Develop and execute the product vision and strategy for two key products, ensuring alignment with overall company goals and market opportunities
- Lead the end-to-end product lifecycle, from ideation to launch and iteration, working closely with engineering, marketing, and sales teams to deliver impactful products
- Prioritize product features and initiatives, ensuring resources are allocated effectively to meet customer needs, market demands, and business objectives
- Drive innovation and product differentiation, ensuring our products remain competitive and meet evolving market demands
- Establish and track key product performance indicators (KPIs), driving continuous improvement based on data-driven insights
- Champion a customer-centric approach, gathering and analyzing customer feedback, user data, and industry trends to inform product decisions
Product Operations Leadership:
- Oversee operations for the product team, working to streamline processes, improve workflows, and ensure operational excellence across teams
- Collaborate with the executive leadership team to define strategic operational goals and ensure that the product team is aligned with business performance targets
- Implement and maintain robust operational frameworks for budgeting, forecasting, resource allocation, and performance tracking, ensuring alignment with overall business strategy
- Lead cross-functional initiatives to improve internal communication, operational efficiency, and collaboration across departments, removing roadblocks and driving results
- Foster a culture of continuous improvement and operational rigor, identifying opportunities to optimize processes, reduce costs, and increase productivity
Team Leadership and Development:
- Lead, mentor, and inspire a high-performing team of product managers, business operations professionals, and cross-functional leaders
- Build a culture of accountability, innovation, and data-driven decision-making, empowering teams to deliver results
What You'll Bring
- Bachelor's degree in Business, Computer Science, Engineering, or a related field (MBA or advanced degree preferred)
- 10+ years of experience in product management, with at least 5 years in a leadership role, ideally within a software/technology company
- Proven track record of managing complex product portfolios and driving product success in a fast-paced, dynamic environment
- Experience leading business operations in a high-growth company, with a focus on operational efficiency, resource management, and process optimization
- Strong strategic thinking with the ability to translate high-level goals into actionable product and business strategies
- Exceptional leadership and team-building skills, with the ability to inspire and motivate cross-functional teams
- Deep understanding of key business metrics, financial management, and operational frameworks
- Expertise in Agile methodologies, product management best practices, and project management tools (e.g., Jira, Asana, Trello)
- Outstanding communication, negotiation, and presentation skills, with the ability to influence and align key stakeholders at all levels of the organization
Preferred qualifications:
- Experience in fintech, finance ERP, payments, or financial services domain
- Experience in agile SaaS, software, product-centric, or payments business
- Experience working in a scaling or high-growth tech company
- Strong background in customer engagement, data analytics, and UX/UI principles
- Experience in mergers, acquisitions, or integrations from a product and operations perspective
The expected base salary range for this position is $225,000-$280,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are:
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
Top Skills
What We Do
Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries and we lead with double digit market share in many of the industries we serve.
We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting.
Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department.
We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process.
We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks.
Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions.
For more information, visit Billtrust at billtrust.com.
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