Vice President of Operational Excellence

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

As the Vice President of Operational Excellence, you will be responsible for leading and scaling our Operational Excellence organization, driving process design, standardization, and continuous improvement for the company to achieve optimal patient experience outcomes in regards to quality, speed, and cost. You will serve as a trusted strategic partner to our client success and operations teams, aligning goals and delivering continuous incremental value. You will work closely with cross-functional teams including operations, client success, biz-ops, product, and finance, to deliver operational excellence goals.

Responsibilities

• Lead the strategic direction of the operations organization, ensuring scalable and sustainable process paths optimized for quality, speed and cost.

• Hire, mentor, and scale a high-performing operational excellence team to drive continuous quality improvement, learning and development, operations program management and process design across pharmacy operations, patient support and fulfillment teams at PHIL.

• Build and maintain strong, trusted relationships with key stakeholders (client success, product, solution architecture, pharmacy operations, patient support, partner network, Biz-ops, engineering) across PHIL to drive operational change.

• Actively seek out opportunities for optimizing, simplifying and automating operational workflows and drive continuous improvement in partnership with other operations leaders.

• Leverage data and analytics to drive decision-making, prioritization, measure success, and ensure desired business outcomes. Identify and define the key metrics to measure broader outcomes as well as individual process paths. Prioritize and channel resources to address gaps in these key metrics. 

• Build effective feedback mechanisms from client, patient and HCP partnering with those functions within PHIL and incorporate those learnings to continuously refine goals and metrics.

• Develop and implement efficient processes, tools, and best practices to ensure quality, streamlined operational workflows, operator enablement and performance measurement.

• Build effective change management, continuous training and communication mechanisms in partnership with solution architecture and client success teams.

Qualifications

• 10+ years of experience working in an operational excellence function with at least 5 years leading an operational excellence organization, demonstrating substantial influence and partnership over operational decisions and strategy.

• 5+ years of directly managing an operations PMO and responsible for multiple large programs.

• Experience designing and scaling complex operational process paths that undergo frequent change.

• Strong operator mentality with a “get it done” attitude; capable of balancing high-level strategic thinking with hands-on execution.

• Deep fluency with data and analytics; comfortable using data to set goals, measure outcomes, and make informed decisions.

• Proven ability to think creatively and problem-solve, finding innovative ways to address operational challenges.

• Excellent communication skills, both in tailoring messaging to different audiences and collaborating across internal teams.

• Experience working under pressure in a cross-functional organization and ability to influence without direct authority across peers and other stakeholders.

• Experience in Lean Management, Six Sigma and other operations tools, a plus.

• Healthcare or pharma experience, a plus.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision).

• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.