Vice President, DME/HME Payor Engagement

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.

What We Need

Synapse Health is seeking a dynamic and strategic Vice President, Payor Engagement to lead and enhance our relationships with health plans. This executive leader will play a pivotal role in driving revenue growth, expanding payor contracts, and optimizing reimbursement strategies. 

The ideal candidate will bring deep expertise in managed care, contract negotiation, and value-based arrangements (VBC) while fostering high-impact partnerships with payors. They must excel in relationship management, financial performance oversight, and cross-functional leadership to ensure successful payor engagement and long-term sustainability. 

What You Will Do

Strategic Leadership & Business Growth 

• Partner with the Chief Growth Officer to expand Synapse Health’s payor network through business development, geographic expansion, and diversification of product lines. 
• Develop and execute a strategic growth plan for payer relationships, aligning with Synapse’s long-term objectives, including market penetration and innovative reimbursement models. 
• Identify and pursue new payor partnerships that enhance Synapse Health’s market position, financial performance, and service accessibility. 

Payor Engagement & Contracting 

• Establish and cultivate strong, multi-threaded relationships with key health plan executives and decision-makers to drive mutually beneficial collaborations. 
• Lead complex contract negotiations, focusing on improved reimbursement structures, risk-based arrangements, and payer engagement initiatives. 
• Serve as the executive point of escalation for payor-related inquiries, ensuring timely resolutions and strengthening partnerships. 
• Partner with other executive leaders to drive innovation in value-based care (VBC) arrangements, advancing Synapse Health’s transition to outcome-driven reimbursement models. 

Performance Optimization & Market Analysis 

• Oversee quarterly Joint Operating Committees (JOCs) to evaluate payor performance, including financial metrics, operational efficiency, and customer satisfaction. 
• Continuously analyze market trends, regulatory shifts, and competitive dynamics to inform Synapse Health’s payor engagement strategies. 
• Assess financial and actuarial data to optimize payer contracts, ensuring profitability and risk mitigation. 
• Collaborate with internal analytics teams to model, monitor, and quantify contract performance. 

Cross-Functional Leadership & Collaboration 

• Partner across the organization—including operations, revenue cycle, legal, finance, and implementation teams—to ensure seamless payor relationships and contract execution. 
• Work closely with actuarial teams to design and track performance-based reimbursement structures. 
• Develop and lead external-facing sessions with key stakeholders, demonstrating the value of Synapse’s integrated healthcare solutions. 

What You Have

• 15+ years of experience    in managed care, payor contracting, and healthcare reimbursement strategies. 
• Strong C-level negotiation skills, with a proven ability to secure high-value, strategic contracts with payors. 
• Expertise in value-based care (VBC), alternative payment models (APMs), and risk-sharing arrangements. 
• A track record of leadership in health plan engagement, network development, and contract performance management. 
• Experience working cross-functionally with sales, operations, finance, legal, and actuarial teams. 
• Ability to drive enterprise-wide initiatives, ensuring alignment between business objectives and payer strategies. 
• Exceptional data-driven decision-making skills, leveraging analytics and financial modeling to optimize contracts. 
• Strong executive presence with excellent communication, presentation, and relationship-building skills. 

What Sets You Apart

• Management & Leadership: Demonstrates the ability to influence and guide members of an organization.  
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.   
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.   
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.   
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.   
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.   

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.