Vice President Of DevOps & Software Engineering

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Key Responsibilities:

• Team Leadership & Mentoring: 

  • Lead and inspire a high-achieving team of Directors, globally distributed  Software/QA engineers and DevOps Engineers while driving excellence and fostering a collaborative environment.

• Strategic Planning: 

  • Partner with the executive team to develop and implement pre-sales strategies that align with GlobalPayments broader business goals.

  • Ability to make smart, timely and data-driven decisions and balancing roadmap risk, operating expense and client value.

  • Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization.

• Solution Development, Delivery of Platforms & Customer Engagement: 

  • Contribute to the technical roadmap, ensuring scalability, reliability, and high-performance standards.

  • Prioritize and allocate resources effectively across projects, balancing team capacity and business needs.

  • Ensure project deadlines and milestones are met by implementing efficient project management processes and removing roadblocks.

  • Drive operational excellence through process improvements, KPI tracking, and data-driven decision-making.

  • Oversee the creation of standardized demos, proof of concepts (POCs), and Centers of Excellence that showcase innovative solutions.

  • Engage directly with key product leadership, cross-functional groups and clients to understand their needs, tailoring pre-sales activities to address their specific challenges and objectives.

• DevOps COE: 

  • Lead DevOps COE (Center of Excellence) function that acts as a horizontal across a portfolio of platforms and standardize best practices, tools, benchmarking of metric and effective utilization of resourcing across the portfolio.

  • Define and execute the DevOps vision and strategy in alignment with business goals, championing best practices in cloud infrastructure, CI/CD, and automation.

  • Lead, mentor, and grow a high-performing DevOps engineering team; provide career development and training to enhance team skills

  • Implement DevSecOps practices and security measures; ensure infrastructure and processes meet compliance standards and mitigate security risks.

  • Ensure the implementation of effective monitoring and alerting tools; lead incident management and root cause analysis processes to resolve issues swiftly

• Metric based Evaluation: 

  • Evolve product usage metrics strategy and ensure metrics are communicated and understood by all internal stakeholders, Manage and evaluate external accounts through performance tracking and relationship cultivation in an effort to grow each account’s business

Qualifications

• Technical Expertise: 

  • Possess a solid technical foundation and experience in programming, enabling you to lead your team in creating impactful and standardized demonstrations of our products' capabilities.

• Business Acumen:

  • Demonstrated ability to translate technical features into compelling business value, navigating market trends and customer needs to drive success.

  • Champion technical initiatives that enhance product functionality and the user experience.

• Adaptable, Decisive Agility & Insightful:

  • Proactive in anticipating industry changes and implementing necessary adjustments. Your adaptability ensures that product offering efforts remain at the forefront of industry advancements.

  •  Thrive in dynamic environments, making agile decisions to keep technology strategies effective and responsive to evolving market conditions.

• Commitment to Excellence: 

  • Dedicated to continuous improvement and optimization

  • Drive a culture of innovation by encouraging teams to explore new technologies and solve complex problems creatively.

  • Promote experimentation and iterative development, ensuring teams are focused on delivering value quickly

Requirements:

• Educational Background: 

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience).

• Leadership Experience: 

  • Proven experience in a leadership role within engineering groups, with a focus on managing Solutions Engineers and DevOps functions

  • 15+ years of experience in Software Engineering and DevOps, with at least 5 years in a leadership role.

  • Experience leading a globally distributed organization.

  • Experienced in effectively assessing, selecting and developing talent; adept at providing balanced, direct and actionable feedback to team members. Experience managing multiple priorities and overseeing distinct teams with varied strengths.

  • Thrives on initiating, building and cultivating strong, authentic relationships inside and outside the team; highly collaborative; navigates and activates alignment across organizational boundaries.

• Technical Skills:

  • Robust background in programming and hands-on experience in developing demos and POCs.

  • Experience in the DevOps sector and a strong ability to keep up with industry trends.

  • Strong analytical, problem-solving, and communication skills with a collaborative approach to working with cross-functional teams.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].